Decision search
Your search has 49843 results
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Mid Sussex District Council (24 021 324)
Statement Closed after initial enquiries Traffic management 10-Mar-2025
Summary: We will not investigate Mr B’s complaint that a Council payment machine overcharged him for parking. This is because the alleged injustice is not significant enough to justify an investigation.
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London Borough of Enfield (23 021 272)
Statement Upheld Homelessness 10-Mar-2025
Summary: The evidence currently suggests fault on Mr Q’s complaint about the Council failing to decide his suitability review request within the statutory timescale which caused him some uncertainty. The agreed action of an apology remedies the injustice caused. There was no fault on his other complaints.
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Cheshire East Council (24 003 207)
Statement Upheld Charging 10-Mar-2025
Summary: Mrs Y complained the Council failed to properly assess her mother, Mrs X’s, care needs and finances in August 2022, and failed to then commission adequate care. She says the Council also over charged Mrs X for residential care. The Council failed to follow up on Mrs X’s domiciliary care assessment and follow the proper process to charge a top up on Mrs X’s residential care costs. The Council has offered a suitable payment for Mrs X’s domiciliary care. It should apologise and make a payment to Mrs Y for the uncertainty caused.
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Norfolk County Council (24 004 051)
Statement Upheld Domiciliary care 10-Mar-2025
Summary: Mrs X complains about the care provided to her late mother by the Council commissioned care provider, Guild healthcare Ltd. We find the Council was at fault. This caused significant distress to Mrs X. The Council has agreed to make several recommendations to address the injustice caused by fault.
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London Borough of Hounslow (24 005 013)
Statement Upheld Special educational needs 10-Mar-2025
Summary: Mrs X complained the Council did not provide her child D with special educational needs support from their Education, Health, and Care Plan, and failed to properly review the Plan. There was fault by the Council which caused D to miss special educational needs provision, and avoidable distress for D and Mrs X. The Council agreed to apologise, evidence it is taking action to ensure D’s provision is in place, and pay a financial remedy. It will also review its processes to ensure it meets its duties to secure Education, Health, and Care Plan provision.
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London Borough of Hillingdon (24 006 531)
Statement Closed after initial enquiries Child protection 08-Mar-2025
Summary: We will not investigate this complaint about the actions of a social worker and the Council’s refusal to remove and replace them. This is because there is nothing significant to be gained from investigation and our intervention is not therefore warranted.
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Essex County Council (24 017 444)
Statement Closed after initial enquiries Alternative provision 08-Mar-2025
Summary: We will not investigate this complaint that the Council is failing in its duty to make suitable educational provision for the complainant’s son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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North Northamptonshire Council (24 017 480)
Statement Closed after initial enquiries School transport 08-Mar-2025
Summary: We will not investigate this complaint that the Council has failed to ensure the provision of safe and appropriate school transport for the complainant’s son. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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Manchester City Council (24 007 821)
Statement Upheld Special educational needs 07-Mar-2025
Summary: Mr X complained that the Council has failed to explain the education, health and care plan process to him as a new parent when a looked after child moved in with him and his wife; failed to offer any alternative provision; and delayed the process. We find the Council was at fault for failing to consider its section 19 duties. This meant Mr X’s adoptive son missed out on education. The Council has agreed to make several recommendations to remedy this injustice caused by fault.
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West Sussex County Council (24 008 286)
Statement Upheld School transport 07-Mar-2025
Summary: Ms X complained about the Council’s poor communication and failure to respond to her request for reasonable adjustments and her complaint about the same. The Council is at fault for failing to respond to some communication and delay responding to Ms X’s complaint. This has caused Ms X distress. The Council has already apologised and offered reasonable adjustments; this is a satisfactory remedy.