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Lancashire County Council (24 005 207)
Statement Upheld Special educational needs 06-Feb-2025
Summary: Mrs X complained the Council delayed issuing her son (Y’s) amended Education, Health and Care (EHC) Plan within statutory timescales following an annual review in December 2023. She also complained the Council has failed to provide a laptop for her son to access the provision set out in his Plan. The Council was at fault because it failed to issue an amended EHC Plan until December 2024 and it provided delayed and inaccurate complaint responses. The Council was not at fault for failing to provide a laptop but it took too long to consider Mrs X’s request which was fault. This caused Mrs X distress, frustration and uncertainty about her son’s education and delayed her right of appeal to the SEND tribunal. The Council has agreed to apologise and make a payment to recognise this.
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London Borough of Lambeth (24 005 605)
Statement Closed after initial enquiries Allocations 06-Feb-2025
Summary: We will not investigate Miss X’s complaint that changes to the Council’s Housing Allocations policy have affected her registration date. There is insufficient evidence of fault by the Council to warrant investigation.
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London Borough of Newham (24 005 884)
Statement Upheld Homelessness 06-Feb-2025
Summary: Miss X complained the Council delayed taking action to remedy damp in her temporary accommodation. The Council accepts there was delay which meant Miss X was left in unsuitable accommodation for 31 months. The Council has already moved Miss X into alternative accommodation and a suitable financial remedy is now agreed.
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Devon County Council (24 006 701)
Statement Upheld Special educational needs 06-Feb-2025
Summary: Ms X complains on behalf of her son, Y, the Council has failed to provide suitable education since September 2023. Ms X says the Council failed to find a suitable placement for her son. Ms X says this caused both her and her family distress. We have found fault in the actions of the Council for failing to provide suitable alternative education to Y. The Council has agreed to issue an apology and pay Ms X a financial payment.
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Hampshire County Council (24 006 822)
Statement Closed after initial enquiries Child protection 06-Feb-2025
Summary: Mr X complained how the Council dealt with child protection matters regarding his daughter. He also complained how the Council dealt with his complaint. He says the Council’s failings led to the breakdown of familial relationships and he lost contact with his daughter. We have ended our investigation into Mr X’s complaint because it is late, and there are no good reasons to exercise discretion to investigate it. Some of the issues Mr X has raised were also considered in court proceedings or could have been reasonably considered in court proceedings. We also do not investigate complaints handling when we are not investigating the substantive issue.
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Council of the Isles of Scilly (24 006 875)
Statement Not upheld Other 06-Feb-2025
Summary: We have ended our investigation into Mrs D’s complaint about how the Council considered and administered its policy for post-16 transport to education or training for her child, E, and the costs she has incurred to transport and accommodate E on the mainland. This is because another person started court action about the same, or very similar, matter. An investigation by us might have strayed into matters to be decided by the court.
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Stafford Borough Council (24 007 167)
Statement Closed after initial enquiries Trees 06-Feb-2025
Summary: We cannot by law investigate this complaint about an alleged fault by the Council in investigating and deciding a high hedge complaint it received from the complainant’s neighbour. This is because the complainant appealed the Council’s decision to the Planning Inspectorate. The Planning Inspectorate acts on behalf of the relevant Secretary of State. We have no legal jurisdiction to investigate in these circumstances.
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London Borough of Bromley (24 007 353)
Statement Upheld Charging 06-Feb-2025
Summary: Mrs T complains the Council charged her mother Mrs X for care at home for five days a week when she only received four days care. She also complained the Council failed to respond to her attempts to contact it. We consider the Council was at fault and it has already remedied the injustice it caused.
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Council of the Isles of Scilly (24 008 304)
Statement Not upheld Other 06-Feb-2025
Summary: We have ended our investigation into Mrs N’s complaint about how the Council considered and administered its policy for post-16 transport to education or training for her child, P, and the costs she has incurred to transport and accommodate P on the mainland. This is because another person started court action about the same, or very similar, matter. An investigation by us might stray into matters to be decided by the court.
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London Borough of Waltham Forest (24 012 079)
Statement Closed after initial enquiries Parking and other penalties 06-Feb-2025
Summary: We ended the investigation because Mr X has used his appeal rights to cancel a penalty charge notice and he can apply to court to obtain the refund ordered by the Tribunal.