Decision search
Your search has 49647 results
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Buckinghamshire Council (24 012 211)
Statement Upheld Charging 06-Feb-2025
Summary: We have decided not to investigate Mr X’s complaint about the Council’s poor communication and delay in resolving the funding for his mother, Mrs Y’s residential care. We asked the Council to remedy the injustice by making an apology and payment to Mr X and taking steps to improve its services, and it has agreed to do so.
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Birmingham City Council (24 012 349)
Statement Upheld Parking and other penalties 06-Feb-2025
Summary: There was fault by the Council in the way it dealt with Mr X’s application for a dropped kerb. This caused him a financial loss. The Council will make him a payment and apologise to remedy the avoidable inconvenience and distress. It will also make changes to information on its website.
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Suffolk County Council (24 013 560)
Statement Upheld Charging 06-Feb-2025
Summary: We will not investigate this complaint about charging for an adult social care respite stay. The Council told the complainant they may have to pay for the respite stay. So, the Council’s delay in completing the financial assessment does not cause the claimed injustice. The Council has apologised for its delay and said the complainant can pay the debt in instalments. It is unlikely we would achieve anything further.
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Cambridgeshire County Council (24 013 633)
Statement Closed after initial enquiries Charging 06-Feb-2025
Summary: We will not investigate this late complaint about Mrs Y’s care charges. There is not a good reason for the delay in Mr X bringing the complaint to us.
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Leicester City Council (24 013 762)
Statement Closed after initial enquiries Child protection 06-Feb-2025
Summary: We will not investigate this complaint about how a child protection conference was dealt with. This is because there is insufficient evidence of fault with how the complaint was dealt with under the Council’s child protection procedures.
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North Northamptonshire Council (24 013 909)
Statement Closed after initial enquiries Other 06-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council's decision to hold a child protection conference. It is unlikely we would find fault which directly caused the conference to be held.
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Lancashire County Council (24 014 162)
Statement Closed after initial enquiries School transport 06-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse free school transport for his child. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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The Hall Thornton Dale Limited (24 014 293)
Statement Closed after initial enquiries Residential care 06-Feb-2025
Summary: We will not investigate Ms X’s complaint about issues with her stay at The Hall care home. The Care Provider’s actions or inactions did not cause sufficient significant personal injustice to warrant us investigating. An investigation would also be unlikely to achieve a different outcome.
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West Sussex County Council (24 014 299)
Statement Closed after initial enquiries Direct payments 06-Feb-2025
Summary: We will not investigate Mr X’s complaint about a Council decision that it no longer considers a person suitable to manage his relative’s direct payment. There is insufficient evidence of fault to warrant an investigation and further investigation would not lead to a different outcome.
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Derbyshire County Council (24 014 420)
Statement Closed after initial enquiries Child protection 06-Feb-2025
Summary: We will not investigate this complaint that the Council’s officers have been at fault throughout their involvement with the complainant’s family. This is because investigation would not achieve the outcomes she is seeking.