Decision search
Your search has 49647 results
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London Borough of Croydon (24 008 288)
Statement Closed after initial enquiries Other 17-Feb-2025
Summary: We cannot investigate this complaint about a dispute between a private landlord and the Council. The matter has been considered by a court of law. It would be reasonable for Mr X to take his complaint back to court to enforce the terms of a settlement order if he is not happy with the Council’s actions.
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Sandwell Metropolitan Borough Council (24 008 435)
Statement Upheld Refuse and recycling 17-Feb-2025
Summary: Ms X complained the Council repeatedly failed to collect her waste. We found the Council at fault in relation to the missed collections which caused Ms X avoidable frustration, distress, and inconvenience. The Council has agreed to apologise, make a symbolic payment for the injustice caused, and take action to prevent future recurrence of the issue.
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Devon County Council (24 008 482)
Statement Not upheld Assessment and care plan 17-Feb-2025
Summary: Mr X complained the Council is failing to meet his night-time care and support needs. There is no fault in the way the Council assessed Mr X’s care needs or proposed meeting these.
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Coventry City Council (24 008 642)
Statement Upheld Other 17-Feb-2025
Summary: Mrs Y was unhappy with the Council’s response to her complaint. The Council agreed to respond to Mrs Y’s complaint at stage two of the statutory children’s complaints process. This is a satisfactory outcome.
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Kingston Upon Hull City Council (24 009 676)
Statement Upheld Child protection 17-Feb-2025
Summary: Miss X complained the Council failed to act on her complaint, under the statutory children’s complaints procedure, into its handling of child protection proceedings involving her children. The Council is at fault for its consideration of parts of Miss X’s complaint and has failed to properly remedy the impact of its failings on Miss X. The Council has agreed to apologise, make a payment to Miss X and develop a specific action plan for its approach to victims of domestic abuse.
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London Borough of Lewisham (24 009 746)
Statement Upheld Domiciliary care 17-Feb-2025
Summary: We completed our investigation. The Council was at fault for failing to provide X with personal care at home, following their discharge from hospital. X suffered avoidable distress for one month. The Council will apologise to X, make a symbolic payment to them and review its procedures.
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Cambridgeshire County Council (24 010 059)
Statement Upheld Charging 17-Feb-2025
Summary: We upheld Ms X’s complaint about disability expenses for heating because the Council did not properly consider this by asking Ms X for additional evidence of expenditure. The Council will apologise and review the financial assessment. We did not uphold Ms X’s complaint that the Council refused to cover the full cost of live-in care. This is because the Council is entitled under case law and paragraph 10.27 of Care and Support Statutory Guidance to have regard to its finances.
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Stratford-on-Avon District Council (24 010 807)
Statement Closed after initial enquiries Enforcement 17-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a developer who has failed to complete actions required in a Section 106 legal agreement. Mr X also complains the Council failed to require the developer to enter a bond under section 38 of the Highway Act. We have not seen enough evidence of fault in the Council’s actions. And we cannot achieve the outcome Mr X is seeking. Also we consider it reasonable to expect him to contact the Information Commissioner if he believes the Council is withholding information that he has requested.
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Kent County Council (24 010 808)
Statement Closed after initial enquiries Special educational needs 17-Feb-2025
Summary: We will not investigate this complaint about an alledged failure by the Council to provide appropriate educational support to complainants’ son who has special educational needs. This is because the complainants have a right of appeal to a statutory tribunal which they could reasonably exercise. We have no legal jurisdiction to investigate in such circumstances.
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Hartlepool Borough Council (24 014 434)
Statement Closed after initial enquiries Residential care 17-Feb-2025
Summary: We will not investigate Mrs X’s complaint about her mother’s care home and the way they handled her care before her death. This is because an investigation would not lead to any different findings or outcomes.