Decision search
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Warwickshire County Council (24 014 334)
Statement Closed after initial enquiries Transition from childrens services 18-Feb-2025
Summary: We will not investigate Mr & Mrs X’s complaint about the Council’s lack of care and support for Mr Y. This is because there is no sign of fault in the Council’s decision not to consider their complaint without Mr Y’s consent.
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Buckinghamshire Council (24 014 576)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We will not investigate Mr A’s complaint that a school discriminated against his family and that the Council did not provide appropriate support to meet his family’s needs. This is because we cannot look at what happens in schools and because there is not enough evidence of fault by the Council.
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Nottingham City Council (24 014 805)
Statement Closed after initial enquiries Direct payments 18-Feb-2025
Summary: We cannot investigate this complaint about adult social care provision. We have no powers to consider complaints where the complainant has started court action.
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Westmorland and Furness Council (24 014 980)
Statement Upheld Parking and other penalties 18-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to withdraw the complainant’s parking permit. This is because the Council has agreed to extend the permit for six months.
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Warwickshire County Council (24 015 099)
Statement Closed after initial enquiries Charging 18-Feb-2025
Summary: We cannot investigate Mr X’s complaint that the Council gave him incorrect information during a telephone call. Mr X has been aware of the matters he complains about for over 12 months and he has provided no good reason why he did not complain earlier. Therefore, the complaint is late.
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Lancashire County Council (24 015 129)
Statement Upheld Special educational needs 18-Feb-2025
Summary: We upheld Ms X’s complaint about delays in the Education, Health and Care process regarding her child, Y. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Isle of Wight Council (24 015 179)
Statement Closed after initial enquiries Domiciliary care 18-Feb-2025
Summary: We will not investigate Mr X’s complaint about a care provider’s unilateral decision to change the home care provider without any consultation with him. This is because the tests set out in our Assessment Code are not met. The Council has investigated and provided remedies for the care provider’s actions. This is satisfactory and we are unlikely to add anything by investigating.
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Oxfordshire County Council (24 015 307)
Statement Closed after initial enquiries Drainage 18-Feb-2025
Summary: We will not investigate this complaint about an alledged failure by the Council to respond to and address drainage concerns it has received in respect of problems across a town in its area. The complainant says this may put homes at risk of flooding in the future. There is, however, insufficient evidence of the complainant having suffered a significant and personal injustice to warrant investigation.
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Kirklees Metropolitan Borough Council (24 015 344)
Statement Closed after initial enquiries Assessment and care plan 18-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to remove transport to a day centre from an adult social care plan. The person using the service has died so we cannot consider the impact on them. We do not consider there is a significant enough injustice to the person complaining to justify an investigation.
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Worcestershire County Council (24 015 508)
Statement Closed after initial enquiries Alternative provision 18-Feb-2025
Summary: We will not investigate Ms X’s complaint her child has not received a full-time education since 2022. The early part of the complaint is late and there is no good reason to exercise discretion to investigate. There is not enough evidence of fault in how the Council has provided support since the start of 2024.