Decision search
Your search has 49647 results
-
Birmingham City Council (24 019 898)
Statement Closed after initial enquiries Other 17-Feb-2025
Summary: We cannot investigate this complaint about damage to the complainant’s property due to a leak from the property above. This is because the complainant is a leaseholder of the Council.
-
Statement Closed after initial enquiries Assessment and care plan 17-Feb-2025
Summary: We will not investigate this complaint about provision of Autism specefic services. There is not enough evidence of fault to justify our involvement.
-
Derby City Council (23 020 160)
Statement Upheld Special educational needs 17-Feb-2025
Summary: the Council took too long to arrange alternative provision once it accepted a special school was not going to work out for Ms M’s son, B. B was without education for two terms from September 2023 to April 2024. The Council has agreed a symbolic payment to acknowledge the impact.
-
London Borough of Harrow (24 000 674)
Statement Upheld Homelessness 17-Feb-2025
Summary: We have found the Council at fault for the delay in progressing Miss X’s housing register application. This delay caused her avoidable distress. The Council has agreed to issue the relevant report within four weeks of our final decision and if applicable, to review its decision of Miss X’s priority need.
-
Blackpool Borough Council (24 002 439)
Statement Not upheld Charging 17-Feb-2025
Summary: Mr X, complained on behalf of the late Mr Y about the Council’s decision to include a gift to Mr Y’s relative as notional capital when determining Mr Y’s care contributions. Mr X also complained about the assessment process, including delays, inadequate communication and threatening recovery action for Mr Y’s care fees. We have ended this investigation because a court has already made a judgment on the deprivation of assets issue and there is nothing worthwhile we can achieve by pursuing the other matters further.
-
London Borough of Hackney (24 002 877)
Statement Upheld Allocations 17-Feb-2025
Summary: Miss X complained about her housing applications and a lack of communication from the Council. We found there was delay in dealing with her housing applications and multiple instances of poor communication by the Council which was frustrating and exacerbated her anxiety. We recommended a payment to recognise the impact of these failings. We did not find fault with the Council’s decision on the housing application itself.
-
City of Wolverhampton Council (24 003 078)
Statement Upheld Homelessness 17-Feb-2025
Summary: Mrs X complains the Council failed to give correct advice to her tenant when she served a Section 21 Notice. We do not find fault on the substantive parts of the complaint. However, there was a delay in communication which the Council apologised for and the offer of £50 is enough to acknowledge the injustice caused to Mrs X.
-
West Northamptonshire Council (24 003 109)
Statement Upheld Special educational needs 17-Feb-2025
Summary: Mrs X complained about delays and other failures in how the Council assessed her child, Y’s, special educational needs. There was fault in how the Council took too long to assess Y’s needs, issue the first EHC Plan and failed to consider whether it needed to arrange alternative education for Y. This caused Mrs X avoidable frustration and uncertainty. The Council agreed to apologise to Mrs X and pay her a financial remedy.
-
London Borough of Redbridge (24 003 489)
Statement Upheld Charging 17-Feb-2025
Summary: Mr Y complains the Council handled Mr X’s care poorly. He complains the Council did not confirm care home fees Mr X was liable for and delayed allocating him a social worker. We find the Council at fault which caused Mr X injustice. The Council has agreed to make a issue an amended invoice and take service improvement action.
-
Essex County Council (24 003 998)
Statement Upheld Special educational needs 17-Feb-2025
Summary: Miss X complains the Council failed to complete her son Y’s Education, Health and Care Needs Assessment in line with statutory timescales. We find fault with the Council for delay in completing the Education, Health and Care Plan and for delay in providing suitable alternative education for Y. We have agreed payments for the distress and frustration caused to Mrs X.