Decision search
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Suffolk County Council (23 019 255)
Statement Upheld School transport 11-Nov-2024
Summary: Mrs B complained that the Council failed to provide transport for her son, C to attend his educational provisions for almost a year. We found the Council, failed to provide transport, delayed excessively in reaching a decision on C’s eligibility for transport and also in offering Mrs B a personal travel budget. The Council has agreed to apologise to Mrs B, pay her £500 and improve its procedures for the future.
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London Borough of Hammersmith & Fulham (23 020 069)
Statement Upheld Special educational needs 11-Nov-2024
Summary: There was delay by the Council issuing Y’s first Education, Health and Care Plan after the law changed in 2018. This caused avoidable uncertainty. There was also delay securing educational provision on the post-Tribunal Plan of December 2023 which caused Y a loss of educational provision. The Council offered a payment of £18,023 to remedy the loss of educational provision. This is an appropriate remedy for Y’s injustice. The Council will also apologise to Ms X and make her a payment of £150 to reflect the avoidable distress.
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Surrey County Council (23 020 535)
Statement Closed after initial enquiries Special educational needs 11-Nov-2024
Summary: Mrs X complains about the way the Council dealt with her daughter, Y’s post-16 education placement causing distress. We cannot investigate Mrs X’s complaints about the way the Council dealt with Y’s post-16 education placement. This is because Mrs X has appealed to the SEND Tribunal about her concerns and the law prevents the Ombudsman for investigating such matters. So, we are ending our investigation.
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Solihull Metropolitan Borough Council (23 020 879)
Statement Upheld Fostering 11-Nov-2024
Summary: Mrs X complained about failings in the Council’s child protection investigation concerning two children she and her husband were fostering. We found the Council at fault for not including all relevant professionals in its investigation, and for not having a safety plan for both children. This caused Mrs X and her husband frustration and uncertainty about whether the Council’s findings are reliable.
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Erewash Borough Council (24 000 977)
Statement Upheld Cemeteries and crematoria 11-Nov-2024
Summary: Ms X complained her sons grave is prone to flooding, she believes the water may be contaminated. She is not satisfied with the Council’s response to her complaint. The Council is at fault for failing to investigate the complaint thoroughly and failing to explain this to Ms X. This has caused Ms X unnecessary distress.
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Kingston Upon Hull City Council (24 002 544)
Statement Upheld Child protection 11-Nov-2024
Summary: Miss X complained the Council failed to protect her grandchild, Y. Miss X said the Council delayed sharing information about Y being subject to child protection planning with her. The Council was at fault which put Y at risk of harm. The Council has already upheld Miss X’s complaint, apologised and agreed to put in place staff training, improve its service and reimburse costs to Miss X. The Council will also pay Miss X a symbolic payment for distress and uncertainty caused to her.
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Wigan Metropolitan Borough Council (24 002 999)
Statement Closed after initial enquiries Trees 11-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision not to prune or remove trees on woodland close to Mrs X’s home. This is because there is not enough evidence of fault.
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Stockport Metropolitan Borough Council (24 003 408)
Statement Upheld School admissions 11-Nov-2024
Summary: We found fault on Miss P’s complaint about the appeal panel failing to properly consider her appeal against the admission authority’s decision to refuse her daughter Q a place at her preferred school. This caused the family a great deal of distress. The panel failed to properly consider her submissions when reaching its decision. It failed to properly communicate its decision to her. The agreed action remedies the injustice caused.
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Peterborough City Council (24 004 801)
Statement Closed after initial enquiries Other 11-Nov-2024
Summary: We will not investigate this complaint about the Council’s lack of action on the complainant’s reports of sewerage pollution in a lake close to her home. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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Walsall Metropolitan Borough Council (24 005 269)
Statement Closed after initial enquiries Special educational needs 11-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s failure to complete the Education, Health and Care needs assessment within required timescales, and matters related to the assessment process. There is insufficient evidence of fault by the Council to justify investigating.