Decision search
Your search has 49843 results
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London Borough of Tower Hamlets (24 007 097)
Statement Closed after initial enquiries Disabled facilities grants 11-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council failing to respond to his stage two complaint in a timely manner. This is because the substantive complaint matter is out of the Ombudsman’s jurisdiction.
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London Borough of Hounslow (23 013 539)
Statement Upheld Homelessness 11-Nov-2024
Summary: Ms X complained about the support the Council provided with her housing. There was fault with how the Council took too long to decide Ms X’s priority under its housing allocation scheme, how it managed her homelessness application and communicated with her. The Council agree to review the duties it owes Ms X, apologise and pay her a financial remedy. It also agreed to review how it manages housing register reviews and issue reminders to its staff.
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Staffordshire County Council (23 014 937)
Statement Upheld Special educational needs 11-Nov-2024
Summary: Mrs X complains the Council failed to deliver her daughter’s Education, Health and Care Plan in line with statutory timescales. We find fault with the Council for delay and have agreed a payment for the distress and frustration caused.
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Blackpool Borough Council (24 001 158)
Statement Upheld Allocations 11-Nov-2024
Summary: the Council failed to properly consider Miss B’s evidence when completing a banding review. An apology to Miss B and agreement to carry out a further review is satisfactory remedy.
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Northumberland County Council (24 001 261)
Statement Not upheld Enforcement 11-Nov-2024
Summary: There was no fault in the way the Council has handled a planning enforcement matter. We have therefore completed our investigation.
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London Borough of Newham (24 002 314)
Statement Upheld Looked after children 11-Nov-2024
Summary: Miss X complained to the Council about its actions when she was in its care as a child and as a care leaver. We found that the Council was at fault for not agreeing to investigate the complaints under the statutory Children Act 1989 complaints’ procedures. The Council has now agreed to start a statutory investigation at stage two without delay. We have therefore completed our investigation and are closing the complaint.
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Kent County Council (24 002 316)
Statement Closed after initial enquiries Special educational needs 11-Nov-2024
Summary: Mrs X complained about delays and other failures in how the Council provided education for her son, who has special educational needs. We ended our investigation because part of Mrs X’s complaint was late, it would have been reasonable for Mrs X to use her appeal rights and the Council has not yet had an opportunity to respond to the latest issue.
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Derby City Council (23 015 409)
Statement Upheld Friends and family carers 11-Nov-2024
Summary: Ms X complained the Council failed to provide appropriate financial support when she was a kinship carer (also known as a family and friends foster carer) for her grandchildren. Ms X said she financially supported the children as well as caring for them, which had a financial impact. She said it impacted her mental health and caused unnecessary distress. We find the Council at fault, and this caused Ms X injustice. The Council will apologise and make a payment to Ms X.
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Durham County Council (23 015 863)
Statement Upheld Special educational needs 11-Nov-2024
Summary: We upheld Ms X’s complaint about the Council’s failure to provide suitable educational provision for Y between April and July 2023. The Council will apologise and make a payment of £1500 to reflect this.
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North Yorkshire Council (23 015 913)
Statement Upheld Special educational needs 11-Nov-2024
Summary: Miss X complained the Council failed to ensure her son, Y, received an education and the specialist provision outlined in his Education, Health and Care (EHC) Plan between April 2023 and July 2024 when he attended a school which said it could not meet his needs. The Council had sufficient oversight of Y’s education when Y’s school raised concerns and ensured support was in place to try and support Y to engage in the school environment. The Council was at fault for delays in consulting with an alternative placement during 2023 and it has already offered a suitable remedy.