Decision search
Your search has 49843 results
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London Borough of Croydon (24 010 062)
Statement Closed after initial enquiries Council tax 12-Nov-2024
Summary: We cannot investigate this complaint about the Council’s decision to recover an amount in unpaid council tax. This is because the matter has been subject to liability proceedings in court. Further, the complainant has a right of appeal to tribunal should she feel the Council has refused to apply an exemption or discount.
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London Borough of Newham (24 002 528)
Statement Upheld Homelessness 12-Nov-2024
Summary: We have completed our investigation. The Council was at fault. It did not properly assess Mr X and his family’s homelessness and missed opportunities to offer interim accommodation to Mr X and his family. Mr X suffered avoidable distress, confusion, and delayed appeal rights. The Council will apologise, make a symbolic payment to Mr X, and deliver training to its homelessness prevention and assistance service.
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London Borough of Lewisham (24 006 042)
Statement Upheld Other 12-Nov-2024
Summary:Ms Z complained about the Council failing to provide children’s social care support to her child, W, since 2018.
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North Yorkshire Council (23 019 161)
Statement Upheld Special educational needs 12-Nov-2024
Summary: Mrs X complained the Council did not ensure her son, Y, received any education from when he was unable to attend school from May 2023. She also complained the Council did not follow the annual review process. Mrs X complained communication from the Council was difficult. Mrs X said she was distressed and frustrated by the Council’s actions and Y missed education. There was fault in the way the Council did not ensure Y received any education or EHC Plan provision for two academic terms, did not respond to the complaint in a reasonable time and communication with the Council was poor. This distressed Mrs X, frustrated her appeal rights to the Tribunal and she was put to time and trouble to complain. The Council has agreed to apologise to Mrs X and Y, make a financial payment and provide training to its staff.
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Essex County Council (24 002 855)
Statement Upheld Special educational needs 12-Nov-2024
Summary: Miss X complained about the Council’s delay completing her child, Y’s Education, Health and Care needs assessment, and failure to provide Y with suitable alternative provision while out of school. We find the Council at fault. This impacted Y’s education and caused avoidable distress and uncertainty to Miss X. The Council has agreed to apologise and make a payment to Miss X.
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East Hertfordshire District Council (24 004 179)
Statement Upheld Parking and other penalties 12-Nov-2024
Summary: Mx X complained about transphobia, misgendering and harassment by the Council’s civil enforcement officers (CEOs), and further misgendering when they appealed a Penalty Charge Notice (PCN). We found no fault with the way in which the Council investigated the actions of its CEOs. We found that Mx X was misgendered once during the PCN appeals process. We concluded that the Council had already remedied the injustice caused by this fault.
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Halton Borough Council (23 005 543)
Statement Not upheld Other 12-Nov-2024
Summary: Ms X complained the Council refused to provide her with advocacy support. She also complained the Council did not complete the actions of a previous Ombudsman investigation. Ms X said this caused her distress and impacted her mental and physical health. The Council was not at fault.
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Bedford Borough Council (23 011 164)
Statement Not upheld Domiciliary care 12-Nov-2024
Summary: Ms X complains the Council’s care provider, Bluebird Care Bedford, failed to meet her needs properly. The evidence shows there has been no fault by the Council.
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Kent County Council (24 002 288)
Statement Closed after initial enquiries Other 12-Nov-2024
Summary: We will not investigate Mr X’s complaint about support provided to his child by the Council’s children’s services and how it has communicated with him. We could not add to the Council’s investigation or achieve anything more.
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London Borough of Hammersmith & Fulham (24 010 753)
Statement Closed after initial enquiries Trees 12-Nov-2024
Summary: We cannot investigate Mr X’s complaint that the Council has failed to carry out work to a tree in a neighbouring property, which Mr X says has caused damage to his property. This is because the complaint relates to the Council’s role as a social housing provider and because it would be reasonable for the complainant to go to court.