Decision search
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Mole Valley District Council (24 014 088)
Statement Closed after initial enquiries Council tax 11-Nov-2024
Summary: We will not investigate Mr C’s complaint that his property is in the wrong council tax band. This is because we cannot investigate the banding decision made by the Valuation Office Agency. Also, the Council is not at fault for using the band provided by the Valuation Office Agency.
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Manchester City Council (24 010 441)
Statement Closed after initial enquiries Parking and other penalties 11-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to allocate him a disabled parking space at his workplace. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Mr X wants.
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Lincolnshire County Council (24 008 957)
Statement Closed after initial enquiries Other 09-Nov-2024
Summary: We will not investigate this complaint that the Council has failed to provide appropriate services for the complainant’s family. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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Walsall Metropolitan Borough Council (24 009 637)
Statement Closed after initial enquiries Special educational needs 09-Nov-2024
Summary: We will not investigate this complaint about the content of the complainant’s daughter’s Education Health and Care Plan and her educational placement. This is because the complainant had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) about these matters and it would have been reasonable for her to do so.
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Birmingham City Council (24 004 508)
Statement Closed after initial enquiries Traffic management 09-Nov-2024
Summary: We will not investigate Mr X’s complaint about having to pay a charge for entering the Council’s clean air zone. This is because the amount of the charge- £8- is not significant enough to warrant investigation.
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North Yorkshire Council (24 010 740)
Statement Closed after initial enquiries Other 09-Nov-2024
Summary: We will not investigate Mr X’s complaint about changes to how the Council’s music service charges its customers. If Mr X thinks the Council has breached contract and consumer law, then it is reasonable for him to seek a remedy in court.
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Royal Borough of Kingston upon Thames (24 012 722)
Statement Closed after initial enquiries Parking and other penalties 09-Nov-2024
Summary: We will cannot investigate Mr X’s complaint about a penalty charge notice issued after he had driven off, as he was instructed to do by the Council’s civil enforcement officer. This is because he has used his right of appeal to London Tribunals. We will not investigate Mr X’s complaint about a second penalty charge notice because the complaint is late and the Council has cancelled it. This provides a suitable remedy for the issue and it is therefore unlikely investigation would achieve anything more for him.
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North Huddersfield Trust School (24 012 815)
Statement Closed after initial enquiries School admissions 09-Nov-2024
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Wokingham Borough Council (24 013 134)
Statement Closed after initial enquiries School admissions 09-Nov-2024
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Manchester City Council (23 017 649)
Report Upheld Homelessness 08-Nov-2024
Summary: Ms B complained that the Council, in respect of her housing application, had failed to find her suitable alternative temporary accommodation despite concluding in July 2023 that her current accommodation was unsuitable and had failed to award her Band 1 priority on the housing register. This has caused Ms B significant distress and inconvenience living in unsuitable accommodation.