Decision search
Your search has 49843 results
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Derbyshire County Council (24 009 712)
Statement Closed after initial enquiries Special educational needs 11-Nov-2024
Summary: We will not investigate this complaint about the Education, Health and Care Plan process for the complainant’s child. The delay by the Council did not cause a personal injustice significant enough to warrant us investigating. Miss X has now appealed to a tribunal which places the recent decision outside our jurisdiction.
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Peterborough City Council (24 009 768)
Statement Closed after initial enquiries Other 11-Nov-2024
Summary: We will not investigate Mr X’s complaint the Council failed to remove weeds from its land which he says have caused damage to his property. The courts are better placed to consider his complaint and we could not achieve the outcome he wants.
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Wiltshire Council (24 009 789)
Statement Closed after initial enquiries Looked after children 11-Nov-2024
Summary: We will not investigate this complaint about what happened when Ms X was adopted in the 1970s. This is because the complaint is late, and the issues raised took placed too long ago for us to now properly investigate. The police are the appropriate body to investigate crimes and a claim for compensation needs to be considered by the courts.
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Adur District Council (24 009 802)
Statement Closed after initial enquiries Refuse and recycling 11-Nov-2024
Summary: We will not investigate Mrs X’s complaint about the Council requiring her and fellow flat tenants to pay for an additional communal waste bin. The Council says its adopted policy allows it to charge. Even if there has been Council fault, the injustice to Mrs X and other tenants is not sufficiently significant to warrant us investigating. We also cannot achieve the outcome Mrs X wants.
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Essex County Council (24 008 861)
Statement Closed after initial enquiries Assessment and care plan 11-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision to stop Ms X’s package of care. There is not enough evidence of fault to justify investigating.
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Kingston Upon Hull City Council (24 010 200)
Statement Closed after initial enquiries Parking and other penalties 11-Nov-2024
Summary: We will not investigate this complaint about the Council’s conduct when Mr X tried to contact it in relation to a Penalty Charge Notice. It is not a good use of public resources to investigate peripheral matters, including complaint-handling, when we cannot investigate the substantive matter.
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Southampton City Council (24 010 020)
Statement Closed after initial enquiries Allocations 11-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s housing register application. This is because there is no evidence to suggest fault by the Council.
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North East Lincolnshire Council (24 010 420)
Statement Closed after initial enquiries Safeguarding 11-Nov-2024
Summary: We will not investigate this complaint about how the Council handled a safeguarding investigation. There is insufficient evidence of fault by the Council.
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Devon County Council (23 020 402)
Statement Upheld Fostering 11-Nov-2024
Summary: Mrs Y complains about the Council’s communication with her during the time she fostered two children. She said the Council undervalued and discredited her and as a result the placement ended. The Council acknowledged it could have communicated better with Mrs Y and apologised. This is an appropriate remedy and we have not proposed any further remedial action.
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Barnsley Metropolitan Borough Council (24 001 402)
Statement Upheld Alternative provision 11-Nov-2024
Summary: Mrs X complained the Council failed to find her son, Y, a place at a special school in the last four to five years. She also says the Council has failed to pursue a place at her preferred school. Mrs X complained the Council failed to provide the intervention therapy specified in her sons Education and Health Care Plan for the past two years. Mrs X says this has caused her and her family distress. We have found fault in the actions of the Council for failing to provide part of the provision set out in Y’s Education and Health Care Plan. The Council has agreed to issue an apology, pay a financial payment to Mrs X, implement the provision noted in Y’s EHC Plan and complete service improvements.