Decision search
Your search has 49843 results
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Chelmsford City Council (24 004 452)
Statement Upheld Homelessness 15-Nov-2024
Summary: Mr X complained about the way the Council handled his homelessness and housing register applications. Mr X said he did not have the correct priority on the housing register and did not receive the homelessness assistance he should have. We found the Council at fault for closing Mr X’s homelessness application early which meant there was a delay with him receiving the correct priority on the housing register. To remedy the injustice caused the Council agreed to make a payment to Mr X for the distress caused, backdate his priority on the housing register and carry out a service improvement.
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Surrey County Council (24 008 909)
Statement Upheld Special educational needs 15-Nov-2024
Summary: Ms T complains about delays by the Council regarding her daughter’s Education, Health and Care Plan annual review. There was fault by the Council. However, the fault did not cause significant injustice to Ms T or her daughter that warrants a remedy.
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Lancashire County Council (24 008 938)
Statement Closed after initial enquiries Trading standards 15-Nov-2024
Summary: We will not investigate this complaint about a lack of action by the Trading Standards department. There is not enough evidence of fault in the Council’s actions. Also, we will not investigate the complaint about the behaviour of Council employees as we do not consider this caused Mr X sufficient personal injustice to warrant our involvement.
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Hampshire County Council (24 008 942)
Statement Closed after initial enquiries Safeguarding 15-Nov-2024
Summary: We will not investigate this complaint about adult social care and the events leading to a death. It is unlikely we would add to investigations already completed, and we understand there will be an inquest. It is unlikely an Ombudsman investigation would lead to a different outcome.
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Salford City Council (24 009 145)
Statement Closed after initial enquiries Assessment and care plan 15-Nov-2024
Summary: We will not investigate this complaint about adult social care needs assessment. There is not enough evidence of fault. The Council made its decision following an assessment of the complainant’s needs, which involved the complainant and considered their views. The Ombudsman cannot question the Council’s decision even though the complainant disagrees with it.
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London Borough of Redbridge (24 009 451)
Statement Closed after initial enquiries Allocations 15-Nov-2024
Summary: We will not investigate this complaint about the suitability of Council’s provision of temporary accommodation. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable for the complainant to challenge the decision on suitability in the County Court.
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Sevenoaks District Council (24 009 585)
Statement Closed after initial enquiries Enforcement 15-Nov-2024
Summary: We will not investigate this complaint about the way the Council dealt with planning applications, reports of breaches of planning control and a complaint. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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Stroud District Council (24 010 149)
Statement Closed after initial enquiries Homelessness 15-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision the complainant is not homeless and therefore eligible for assistance. This is because the complainant could reasonably ask the Council for a review of the decision.
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London Borough of Hillingdon (24 010 176)
Statement Closed after initial enquiries Other 15-Nov-2024
Summary: We will not investigate this complaint about the Council commencing legal proceedings for unpaid business rates. This is because the complainant received a summons to attend court which marks the commencement of legal proceedings. We have no legal jurisdiction to investigate in such circumstances.
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London Borough of Harrow (24 012 895)
Statement Closed after initial enquiries Other 15-Nov-2024
Summary: We will not investigate this complaint about the Council’s reports to court in relation to Ms X’s children. The law prevents us from investigating what happened during court proceedings.