Decision search
Your search has 49843 results
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Transport for London (24 012 032)
Statement Closed after initial enquiries Parking and other penalties 17-Nov-2024
Summary: We will not investigate Mr X’s complaint about Transport for London’s issue and handling of three penalty charge notices for stopping on a red route. This is because Transport for London has cancelled the penalty charge notices, apologised to Mr X and agreed to carry out a review of its processes and it is unlikely we would recommend anything more.
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Kent County Council (24 010 057)
Statement Closed after initial enquiries School transport 16-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide his children with free transport to school. This is because there is not enough evidence of fault by the Council.
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London Borough of Haringey (23 018 546)
Statement Upheld Transition from childrens services 15-Nov-2024
Summary: Mr and Mrs X complain about delay by the Council in carrying out an assessment for the transition of Mr Y from children to adult care services. The Council is at fault as it delayed in carrying out a transition assessment for Mr Y and wrongly stopped his direct payments. The Council also failed to identify it had responded to Mr and Mrs X’s complaint when they chased for a response. The faults caused distress, uncertainty and avoidable time and trouble to Mr and Mrs X. The fault also caused injustice to Mr Y as he missed the benefit of increased support. The Council has agreed to remedy this injustice by apologising and making a symbolic payment of £1000 to Mr and Mrs X and a symbolic payment of £1000 to Mr Y.
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Wokingham Borough Council (23 019 257)
Statement Not upheld Child protection 15-Nov-2024
Summary: Mrs X complained the Council failed to properly consider a safeguarding referral she made. We did not find fault in the Council’s actions.
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Surrey County Council (23 020 951)
Statement Upheld Special educational needs 15-Nov-2024
Summary: Ms T complains the Council delayed completing an annual Education, Health and Care Plan review for her daughter X from November 2022. There was fault by the Council. It has already provided a suitable financial remedy for the injustice to Ms T. The Council also agreed a service improvement.
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Cheshire East Council (23 021 232)
Statement Closed after initial enquiries Planning applications 15-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.
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West Sussex County Council (24 000 400)
Statement Not upheld Parking and other penalties 15-Nov-2024
Summary: Mr and Mrs D complain the Council refused their application for a vehicle crossover. We have not found evidence of fault by the Council, have completed the investigation and do not uphold the complaint.
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Staffordshire County Council (23 017 526)
Statement Upheld Special educational needs 15-Nov-2024
Summary: Miss X complained the Council delayed completing her child Y’s Education, Health and Care (EHC) needs assessment and failed to ensure she received appropriate provision in the meantime. The Council was at fault for delay in issuing Y’s EHC Plan and for failing to consider whether it had a duty to arrange alternative provision for Y. The Council has agreed to apologise to Miss X and make payments to acknowledge the distress, frustration and uncertainty this caused.
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Stevenage Borough Council (23 017 819)
Statement Upheld Council house sales and leaseholders 15-Nov-2024
Summary: Ms Y complained about the way the Council dealt with her Right to Buy application. We have found fault by the Council, causing injustice, in failing to communicate properly and keep proper records regarding her application, and its poor complaint handling. The Council has agreed to remedy this injustice by apologising to Ms Y, making a symbolic payment to reflect the upset caused and reporting on improvements to its service.
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London Borough of Hounslow (24 005 278)
Statement Not upheld Other 15-Nov-2024
Summary: We have discontinued our investigation into Mrs X’s complaint about the Council’s children’s social care service. Most of the complaint is out of time. And the rest is about professional misconduct, which is a matter for the professional regulator, not the Ombudsman.