Decision search
Your search has 49843 results
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Wirral Metropolitan Borough Council (24 013 197)
Statement Closed after initial enquiries Other 15-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s plans to develop a commercial property. There is no evidence of fault and we are unable to achieve the outcome he seeks to overturn the Council’s decision. Also, the Information Commissioner is better placed to deal with Mr X’s complaint about Freedom of Information requests.
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Essex County Council (24 010 613)
Statement Closed after initial enquiries School transport 15-Nov-2024
Summary: We will not investigate this complaint about the Council’s failure to act on reports of overcrowding on a school bus. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant bought her child’s bus ticket direct from the bus company. The complaint is therefore out of our jurisdiction as the matter is not an administrative function of the Council.
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Telford & Wrekin Council (24 010 662)
Statement Closed after initial enquiries Refuse and recycling 15-Nov-2024
Summary: We will not investigate this complaint about the Council’s response to a report of fly-tipping. There is not enough evidence of fault by the Council and an investigation would not achieve anything.
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Transport for London (24 010 680)
Statement Closed after initial enquiries Other 15-Nov-2024
Summary: We will not investigate this complaint about the underground network because there is not enough evidence of fault to justify investigating, and further investigation would not lead to a different outcome.
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London Borough of Islington (24 010 820)
Statement Closed after initial enquiries Council tax 15-Nov-2024
Summary: We will not investigate Mr X’s complaint about council tax reduction and the Council’s recovery of arrears. The complaint about events before September 2023 is late and there are no good reasons why it could not have been made sooner. If Mr X disagrees with the calculations of his council tax since September 2023, he can appeal to the Valuation Tribunal.
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London Borough of Sutton (24 011 240)
Statement Closed after initial enquiries Other 15-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a vehicle crossover. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Southwark (24 011 533)
Statement Closed after initial enquiries Refuse and recycling 15-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s delay in providing her with a refund for a missed bulky waste collection. This is because the Council is now taking suitable action to resolve the matter and there is nothing further we would add or recommend.
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Swindon Borough Council (23 019 908)
Statement Upheld Domiciliary care 14-Nov-2024
Summary: Mr X complained about how the Council handled Mrs Y’s care and the family’s requests for a residential placement. He also complained about the Council’s safeguarding actions after Mrs Y suffered injuries following a medical emergency. Mr X said this distressed Mrs Y and her family. There was fault in the way the Council did not complete appropriate assessments, delayed completing the safeguarding investigation and did not follow its complaint process. Mr X and Mrs Y were caused uncertainty and distressed by the fault identified. The Council should apologise, make a financial payment and provide guidance to its staff.
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Essex County Council (23 020 084)
Statement Upheld Special educational needs 14-Nov-2024
Summary: Miss X complained the Council failed to issue her child’s education, health and care plan within statutory timeframes after an annual review. She said the Council delayed by nearly a year. Miss X said this meant her child’s needs were not met and it caused unnecessary and avoidable distress. We find the Council at fault, and this caused injustice. The Council will make a payment to Miss X to remedy the injustice.
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Kirklees Metropolitan Borough Council (23 021 366)
Statement Upheld Special educational needs 14-Nov-2024
Summary: Delay by the Council amending B’s Education, Health and Care (EHC) Plan and finding a new school meant he was without a full-time school place for almost four terms. He received some alternative provision for much of this time, but we have no way of knowing whether this was enough. The Council has agreed a remedy.