Decision search
Your search has 49843 results
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London Borough of Tower Hamlets (22 014 239)
Statement Upheld Assessment and care plan 28-Aug-2024
Summary: Mr B complained on behalf of Mr C, about failings in respect of his social care needs and housing situation. Mr C has been without care since January 2021 and his sister, Ms D has been his main carer. We found fault in the actions of the Council. It has agreed to apologise to Mr C and Ms D, make a symbolic payment to each of them, arrange a care act review and a housing meeting review and improve its procedures for the future.
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London Borough of Bromley (24 005 731)
Statement Closed after initial enquiries Council tax 28-Aug-2024
Summary: We will not investigate this complaint that the Council asked the complainant’s employer to make deductions from her pay without first notifying her of the arrears. This is because there is insufficient evidence of fault by the Council.
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Hertfordshire County Council (24 006 306)
Statement Closed after initial enquiries School admissions 28-Aug-2024
Summary: We will not investigate Mrs X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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Gedling Borough Council (24 005 671)
Statement Closed after initial enquiries Other 28-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision to issue a building regulations completion certificate. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is made too late and there is no reason why we should exercise discretion on this point.
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Leeds City Council (24 008 405)
Statement Closed after initial enquiries School admissions 28-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s School Admissions Appeal Panel’s handling of his appeal against the refusal to offer his child a place at his preferred school. This is because there is not enough evidence of fault to warrant further investigation.
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London Borough of Lewisham (24 008 488)
Statement Upheld Housing benefit and council tax benefit 28-Aug-2024
Summary: We will not investigate this complaint about the Council suspending Mr X’s housing benefit resulting in rent arrears. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has reinstated Mr X’s housing benefit so there is no worthwhile outcome achievable.
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Brighton & Hove City Council (24 008 690)
Statement Closed after initial enquiries Refuse and recycling 28-Aug-2024
Summary: We will not investigate Mr B’s complaint that his wall has been damaged by Council refuse collectors. This is because it is reasonable for Mr B to take the Council to court.
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Test Valley Borough Council (24 008 821)
Statement Closed after initial enquiries Planning applications 28-Aug-2024
Summary: We cannot investigate this complaint from a parish council about the Council’s handling of a planning application. This is because we cannot investigate complaints made by public bodies such as parish councils.
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Kent County Council (24 005 395)
Statement Closed after initial enquiries Disabled children 28-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a Blue Badge for the complainant’s child. This is because there is insufficient evidence of fault by the Council.
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Hertfordshire County Council (23 013 598)
Statement Upheld Safeguarding 27-Aug-2024
Summary: Ms D complains about faults in the Council’s safeguarding investigation into her mother’s injury. We find fault by the Council regarding its handling of the investigation. It has agreed a remedy.