Decision search
Your search has 49843 results
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London Borough of Enfield (24 004 595)
Statement Closed after initial enquiries Fostering 28-Aug-2024
Summary: We will not investigate this complaint about the possible reasons underlying the Council’s decision not to accept a fostering application from Mr X. We could not make a finding of hidden disability discrimination, which would be better sought from a court. Additionally, the reasons given by the Council for its decision include ones it was entitled to consider in reaching its decision.
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Manchester City Council (24 004 607)
Statement Closed after initial enquiries Homelessness 28-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of his homelessness application because we could not add to the Council’s investigation. We will not investigate his complaint about the priority awarded on the Council’s housing register because there is insufficient evidence of fault to justify our involvement.
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London Borough of Lambeth (24 004 455)
Statement Closed after initial enquiries Allocations 28-Aug-2024
Summary: We will not investigate Ms X’s complaint about the way the Council handled her request for rehousing for her adult children. This is because there is insufficient evidence of fault to justify our involvement.
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Surrey County Council (24 004 825)
Statement Closed after initial enquiries Special educational needs 28-Aug-2024
Summary: We cannot investigate Mrs X’s complaint about the Council’s failure to secure the special educational needs provision set out in her daughter’s Education Health and Care Plan. This is because Mrs X has lodged proceedings against the Council at the High Court about the matter.
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Teignbridge District Council (24 007 703)
Statement Closed after initial enquiries Planning applications 28-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with two prior approval applications. This is because we are unlikely to find fault.
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London Borough of Enfield (24 005 184)
Statement Closed after initial enquiries Refuse and recycling 28-Aug-2024
Summary: We will not investigate this complaint about a Fixed Penalty Norice for fly tipping. This is because the complainant could have raised a defence in court.
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London Borough of Tower Hamlets (23 000 024)
Statement Upheld Allocations 28-Aug-2024
Summary: Mr X complained the Council wrongly decided he and his family were not eligible for medical priority and emergency status on the housing register. He said this caused his family to be in overcrowded accommodation which impacts on his family’s health and development. While we do not find the Council at fault for its decisions, we find fault for a delay completing an assessment. This caused injustice. The Council has agreed to apologise and make a payment to Mr X to remedy the injustice caused.
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London Borough of Southwark (23 012 675)
Statement Upheld Homelessness 28-Aug-2024
Summary: Miss Y complained about the Council’s handling of her homelessness and housing applications, specifically its processing of her change in circumstances. We have found fault by the Council, causing injustice, in: its delays and communication failures processing Miss Y’s change in circumstances; failing to respond properly to her request for a suitability review; failing to move her to suitable temporary accommodation; failing to make proper efforts to fulfil its duties and have an agreed transparent policy for operating its transfer list. The Council has agreed to remedy the injustice caused by: apologising to Miss Y; making payments to reflect distress, uncertainty and the impact of living in unsuitable accommodation; and service improvements.
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Leeds City Council (23 014 989)
Statement Upheld Safeguarding 28-Aug-2024
Summary: Yhere was fault in the way the Council investigated a safeguarding concern relating to the provision of care by a care home. As a consequence, Mr and Mrs D will always have the uncertainty that the outcome of the enquiry could have been different if the fault had not occurred. The Council has agreed to apologise and to pay a small symbolic sum.
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London Borough of Tower Hamlets (23 015 732)
Statement Upheld Leisure and culture 28-Aug-2024
Summary: Mrs B says the Council wrongly excluded her son from a weekly club without considering his special educational needs and delayed considering her complaint. The Council failed to have in place a behavioural policy and risk assessment and allowed the situation to drift. The Council delayed responding to the complaint. An apology, payment to Mrs B, introduction of a behavioural policy and a process for recording a child’s special educational needs, alongside training, is satisfactory remedy.