Decision search
Your search has 49843 results
-
Statement Not upheld Trees 29-Aug-2024
Summary: Mr X complained about the way the Council dealt with his concerns about a Tree Preservation Order on trees near his home. He said this frustrated him and impacted his amenity. We have ended our investigation. This is because most of the complaint is outside our jurisdiction, and we cannot achieve a worthwhile outcome through an investigation.
-
North Yorkshire Council (23 020 163)
Statement Upheld Special educational needs 29-Aug-2024
Summary: Mrs X complained about the Council’s handling of her child’s Education, Health and Care needs assessment. We found the Council at fault because there was a significant delay in securing the Educational Psychologist’s report needed for the assessment. In recognition of the distress caused by the delay, the Council agreed to make a symbolic payment of £500 to Mrs X.
-
Surrey County Council (23 020 263)
Statement Upheld Alternative provision 29-Aug-2024
Summary: Ms X complained the Council failed to provide suitable education for her child since September 2019. Ms X also complained the Council delayed in producing her child’s Education, Health and Care Plan from February 2022 until October 2023. We found fault with the Council failing to provide suitable education for Ms X’s child from January 2020 until October 2023. We also found fault with the Council delaying by 38 weeks outside the statutory timescales in producing Ms X’s child’s Education, Health and Care Plan. The Council has already paid Ms X £4,500 for missed education, from September 2022 to October 2023 and £1,500 for the avoidable delays, distress and frustration caused. The Council agreed to pay Ms X an extra £11,650 for her child’s missed education from January 2020 to September 2022.
-
Warrington Council (22 016 144)
Statement Upheld Safeguarding 29-Aug-2024
Summary: Mr X complains the Council did not properly gather and consider information during a safeguarding enquiry, and the Council concealed and obstructed his attempts to provide further evidence. The Ombudsman finds fault with the Council for how it managed communication with Mr X. However, the Council has already recognised and remedied this in its complaint response, and therefore no further remedy is warranted.
-
Statement Upheld Special educational needs 29-Aug-2024
Summary: Mrs X complained about the Council’s delay issuing her child, Y’s amended final Education, Health and Care Plan. We find the Council at fault. This impacted Y’s education and caused distress and uncertainty for Mrs X. The Council has agreed to apologise, make a payment to Mrs X, and issue an amended final Education, Health and Care Plan.
-
Rotherham Metropolitan Borough Council (24 003 360)
Statement Closed after initial enquiries Rights of way 29-Aug-2024
Summary: We will not investigate this complaint about the Council’s delay in resolving issues relating to a highway improvement scheme and a Compulsory Purchase Order. It is reasonable to expect the complainant to refer the matter to the Upper Tribunal.
-
Malvern Hills District Council (24 005 743)
Statement Closed after initial enquiries Other 29-Aug-2024
Summary: We will not investigate Ms X’s complaint about the conduct of a council officer and the Council’s handling of her complaint about the matter. This is because neither issue caused her significant injustice separate from the decisions on her planning applications and if Ms X disagreed with the decisions it would have been reasonable for her to appeal.
-
Statement Closed after initial enquiries School transport 29-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision not to award free school transport for the complainant’s son. This is because there is not enough evidence of fault by the Council.
-
Oxfordshire County Council (24 005 967)
Statement Closed after initial enquiries Parking and other penalties 29-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to release his car from the car pound. This is because there is not enough evidence of fault by the Council.
-
Leeds City Council (24 005 638)
Statement Closed after initial enquiries Planning applications 29-Aug-2024
Summary: We will not investigate this complaint about the way the Council considered a planning application before granting planning permission. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement.