Decision search
Your search has 49843 results
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Hertfordshire County Council (23 021 392)
Statement Upheld Charging 28-Aug-2024
Summary: We have decided not to investigate Ms X’s complaint about Ms Y paying more than she should for her adult social care. The Council has upheld the complaint and has agreed an appropriate remedy for the injustice caused.
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Kent County Council (23 021 398)
Statement Upheld Special educational needs 28-Aug-2024
Summary: Mrs X complains the Council wrongly decided not to amend her child D’s Education, Health, and Care Plan following an annual review, and delayed in making this decision. There was fault by the Council which caused avoidable distress for D and Mrs X, and avoidable time and trouble for Mrs X. The Council agreed to pay a financial remedy and share a copy of our final decision with staff in its Children’s Complaints Team to share learning from the complaint handling faults identified.
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Statement Upheld Disabled children 28-Aug-2024
Summary: Miss X complained the Council failed to properly assess her son (Y’s) blue badge application and unreasonably rejected her appeal of this. There was no fault in how the Council considered Y’s blue badge application. However, the appeal decision letter is poorly written and unclear. The Council agreed to apologise to Miss X for the confusion that caused her.
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London Borough of Haringey (24 001 074)
Statement Closed after initial enquiries Charging 28-Aug-2024
Summary: We will not investigate this complaint about non-payment of fees for adult social care. It is a late complaint as Ms B has known of the issue since May 2022 and there is no good reason Ms B could not have complained sooner.
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London Borough of Havering (24 001 611)
Statement Closed after initial enquiries Allocations 28-Aug-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Hyndburn Borough Council (24 001 720)
Statement Closed after initial enquiries Council tax 28-Aug-2024
Summary: We will not investigate this complaint about the Council taking recovery action against Ms X over unpaid council tax due from 2014 to the present year. We cannot consider these matters which have been subject to court proceedings. It was reasonable for Ms X to have challenged the liability to the Valuation Tribunal or in the magistrates court when the liability orders were sought. We will not consider the matters from before the last 12 months because it was reasonable for Ms X to complain to us sooner.
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Three Rivers District Council (23 019 165)
Statement Upheld Homelessness 28-Aug-2024
Summary: The Council caused Mr X frustration and distress when it incorrectly assessed that he was not eligible for housing support due to his immigration status. In recognition of the injustice caused the Council has agreed to pay Mr X £200 and demonstrate that it has taken action to improve its services. We do not find that the Council’s actions caused Mr X to miss out on interim accommodation or that the Council failed to have due regard to its duties under the Equality Act.
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Royal Borough of Kensington & Chelsea (23 019 440)
Statement Not upheld Special educational needs 28-Aug-2024
Summary: Ms X complained the Council has not provided support to her child who was out of school and has not agreed a school placement. We cannot investigate Ms X concerns that her child has not got a school placement or whether they received the specialist provision in their Education, Health and Care Plan as Ms X appealed to a Tribunal. We have not found the Council at fault for failing to provide Ms X’s child with education.
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West Sussex County Council (23 019 530)
Statement Upheld Special educational needs 28-Aug-2024
Summary: Mr X complained the Council failed to comply with the statutory timeframe for issuing an Education, Health and Care Plan. He also complained the Council failed to communicate effectively throughout the process. Mr X said the delays will have a negative impact in his child’s educational outcomes. We have found fault with the Council for the delay in issuing a final Education, Health and Care Plan and delays in the complaints process. The Council has agreed to apologise, make a symbolic payment and complete service improvements.
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Thanet District Council (23 020 060)
Statement Upheld Refuse and recycling 28-Aug-2024
Summary: Mrs X complained about the Council repeatedly missing her assisted bin collection and about the conduct of refuse workers which caused her distress. We find the Council at fault which caused injustice. The Council has agreed to make a payment for the avoidable and unnecessary frustration caused to Mrs X.