Decision search
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Middlesbrough Borough Council (24 005 869)
Statement Closed after initial enquiries Planning applications 29-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s concerns about the sale of a property and a planning application. This is because some of the issues complained about do not relate to an administrative function of the Council. It is unlikely we would find fault with the remaining issues complained about.
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London Borough of Lewisham (24 008 955)
Statement Closed after initial enquiries Other 29-Aug-2024
Summary: We will not investigate this complaint about the Council’s contractors damaging the complainant’s property. This is because we have no remit to consider complaints about the management of social housing.
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Herefordshire Council (24 005 570)
Statement Closed after initial enquiries Other 29-Aug-2024
Summary: We will not investigate this complaint alleging Council officers breached the Employee Code of Conduct, and the Council covered up wrongdoing. We cannot consider the actions of a third- party Forum as this is not an administrative function of the Council. We have seen no evidence of fault in the way the Council decided not to investigate the complaint about its Officers.
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Birmingham City Council (24 005 295)
Statement Closed after initial enquiries Homelessness 29-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty following the rejection of suitable temporary accommodation. It was reasonable for Ms X to ask for a statutory review of the Council’s decision.
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London Borough of Hackney (24 005 398)
Statement Closed after initial enquiries Council tax 29-Aug-2024
Summary: We will not investigate this complaint about the Council recovering unpaid council tax for the past three financial years. It was reasonable for Miss X to have been aware of her liability and there is insufficient evidence of fault by the Council which would warrant an investigation.
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Gloucestershire County Council (24 005 048)
Statement Upheld Disabled children 29-Aug-2024
Summary: We will not investigate this complaint about a carer’s assessment carried out by the Council. This is because the Council has agreed to address the matter through the appropriate complaint procedure, and this provides a proportional remedy for the injustice caused to the complainant.
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Buckinghamshire Council (24 005 337)
Statement Closed after initial enquiries Other 29-Aug-2024
Summary: We will not investigate this complaint about the actions of a social worker and the Council’s subsequent response. This is because investigation would not lead to a different outcome.
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London Borough of Tower Hamlets (24 005 001)
Statement Closed after initial enquiries Antisocial behaviour 29-Aug-2024
Summary: We cannot investigate this complaint about a social housing landlord’s investigation of complaints about anti-social behaviour by its tenants. It was reasonable for Mr X to complaint to the Housing Ombudsman service about the matter and he has successfully done so. The Council had minimal involvement in his complaint.
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Nightingale Hammerson (24 000 223)
Statement Closed after initial enquiries Residential care 29-Aug-2024
Summary: We will not investigate this complaint about the care Mr B received at the care provider’s home after leaving hospital, which his son Mr C says contributed to a significant decline in his health and caused his family distress. This is because we have no power to investigate the provision of health care rather than social care, and because there is not enough evidence of fault in the way the care provider kept Mr B’s family informed more generally about personal social care matters.
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Suffolk County Council (24 003 857)
Statement Upheld Assessment and care plan 28-Aug-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision to reduce her care and support hours following a review completed in November 2023. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.