Decision search
Your search has 49843 results
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Kent County Council (24 019 956)
Statement Closed after initial enquiries Other 06-Mar-2025
Summary: We will not investigate Miss X’s complaint that the Council shared sensitive information with her daughter without her consent. It is reasonable to expect Miss X to take her complaint to the Information Commissioner’s Office.
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Surrey County Council (24 020 365)
Statement Closed after initial enquiries Trees 06-Mar-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s contractors damaged her car while removing a tree. This is because it is reasonable to expect Mrs X to take the matter to court.
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Oxfordshire County Council (24 020 504)
Statement Closed after initial enquiries Traffic management 06-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to introduce a traffic management scheme. This is because the complaint is late and there are no good reasons why it could not have been made sooner.
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Central Bedfordshire Council (24 021 052)
Statement Closed after initial enquiries Other 06-Mar-2025
Summary: We cannot investigate this complaint about a planning issue because it has been made by a town council. We cannot investigate complaints made by public bodies.
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Suffolk County Council (23 019 180)
Statement Not upheld Alternative provision 06-Mar-2025
Summary: Ms X complained that the Council failed to provide suitable full-time education to her son while he was unable to attend school. We have found no fault. The Council provided education which, in its view, met Ms X’s son’s needs, and it has explained why it did not consider it appropriate to make more education available to him. These were matters for the Council to decide and we have no power to question them.
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Hertfordshire County Council (24 000 965)
Statement Upheld Special educational needs 06-Mar-2025
Summary: Miss X complained the Council failed provide suitable education for her child who has been absent from school since November 2021. Miss X also complained the Council delayed reviewing her child’s Education, Health and Care Plan. We found fault with the Council for failing to make suitable education available for two terms and five weeks. The Council agreed to apologise to Miss X and pay her £2,980 for her child’s missed education. The Council already accepted its fault for delaying outside the statutory timescales in reviewing the EHC Plan for nine and a half months. We maintain the Council’s offer of £900 for the distress and inconvenience caused through its delays.
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Surrey County Council (24 001 751)
Statement Upheld Other 06-Mar-2025
Summary: Mrs D complained the Council commissioned care provider (Crowthorne Care Surrey Ltd. t/a Esto Care) in her supported living placement, is failing to provide her with care and support. We found that support was provided in line with Mrs D’s care and support plan and there was no fault in the Council’s safeguarding process. However there had been medication errors and delay in complaint handling. The Council has agreed to apologise to Mrs D to remedy the distress caused.
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Bristol City Council (24 002 809)
Statement Upheld Alternative provision 06-Mar-2025
Summary: Mrs X complains the Council has not made alternative education provision for her son. The Council is at fault because it did not properly consider whether it should make alternative education provision. Mrs X suffered avoidable distress and Y missed educational provision. The Council should apologise, pay Mrs X £4,500 and provide guidance to staff.
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London Borough of Lambeth (24 003 708)
Statement Upheld Homelessness 06-Mar-2025
Summary: The Council was at fault because it delayed responding to Mr X’s review request about the suitability of his temporary accommodation. Mr X was then left in unsuitable accommodation for longer than necessary. The Council has agreed a financial remedy.
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Lancashire County Council (24 004 712)
Statement Upheld Residential care 06-Mar-2025
Summary: Mrs X complained about the standard of care her mother (Mrs Y) received in a council commissioned residential care home. She also complained the Council delayed completing the subsequent safeguarding investigation. The Council was at fault as it took 6 months to complete the safeguarding investigation and found the Care Home failed carry out some of Mrs Y’s care in line with her care plan. The Care Home also delayed making referrals on Mrs Y’s behalf for her health. This has caused distress, frustration and uncertainty about the care Mrs Y was receiving. The Council has agreed to apologise and make a symbolic payment to acknowledge the injustice caused.