Decision search
Your search has 49843 results
-
Essex County Council (24 008 605)
Statement Upheld Special educational needs 06-Mar-2025
Summary: Dr P complained about the Council’s failure to provide Speech and Language Therapy as set out in her child’s Education, Health and Support (EHC) Plan and related matters. We found the Council to be at fault. It did not provide enough therapy and took too long to advise Dr P of its intention to amend the EHC Plan. This caused Dr P distress and uncertainty. To remedy this injustice and the impact of the missed provision, the Council has agreed to apologise, make a payment to Dr P and take action to improve its service.
-
Manchester City Council (24 009 704)
Statement Not upheld Enforcement 06-Mar-2025
Summary: There was no fault, in the Council’s decision not to take enforcement action against a breach of planning control; nor in its decision there was no statutory nuisance arising from the breach. We have therefore completed our investigation.
-
Winchester City Council (24 009 846)
Statement Closed after initial enquiries Enforcement 06-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take planning enforcement action. We are unlikely to find fault causing sufficient personal injustice to warrant investigation.
-
London Borough of Lambeth (24 010 570)
Statement Not upheld Homelessness 06-Mar-2025
Summary: Ms K complained that the Council failed to carry out a suitability review of her temporary accommodation. She says the cold, damp, and mould in the property have affected her family’s health. There is no fault by the Council.
-
Wyre Borough Council (24 010 969)
Statement Not upheld Enforcement 06-Mar-2025
Summary: Ms X complained the Council failed to take enforcement action about a nearby farm’s campsite which does not have planning permission. Ms X said the noise and smoke from the campsite affect her, and it has affected her mental health. We do not find the Council at fault.
-
Hampshire County Council (24 011 020)
Statement Upheld Special educational needs 06-Mar-2025
Summary: Mrs X complained the Council did not review her child’s Education, Health and Care Plan within statutory time frames and did not provide the provision in the previous Plan. Mrs X says this caused unnecessary and avoidable distress and impacted her child’s education. The Ombudsman finds the Council at fault which caused Mrs X and her child injustice. The Council has agreed to take service improvement action and make a payment and apologise to Mrs X.
-
Eastwick Barn Limited (24 011 542)
Statement Upheld Charging 06-Mar-2025
Summary: Ms W complained her mother’s care home did not deduct NHS funding from the fees she paid. Based on current evidence, we have not found fault with the charges made. However, we consider the care home to be at fault as it has not shown that it provided Ms W with sufficient costs information. We have recommended the care home apologise to Ms W and make a payment in recognition of the injustice caused.
-
London Borough of Merton (24 012 903)
Statement Upheld Charging 06-Mar-2025
Summary: We will not investigate Mr X’s complaint about his mother’s discharge from hospital to a care home because there is insufficient evidence of fault to justify our involvement. We asked the Council to take steps to remedy the uncertainty caused by its lack of information about the cost of his mother’s care and the avoidable time and trouble Mr X was put to trying to resolve the matter. It has agreed to apologise, make a symbolic payment and take steps to improve its services.
-
West Sussex County Council (24 013 557)
Statement Closed after initial enquiries Charging 06-Mar-2025
Summary: We will not investigate Ms X’s complaint about an adult social care and financial assessment. Since making the complaint, the Council has met with Ms X, amended the assessment based on her comments and increased the amount of support she receives. There is insufficient evidence of fault or resulting significant injustice to justify our involvement.
-
London Borough of Islington (24 013 969)
Statement Not upheld Traffic management 06-Mar-2025
Summary: There was no fault in the Council’s decision not to provide a parking bay.