Decision search
Your search has 49843 results
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Sandwell Metropolitan Borough Council (24 009 447)
Statement Closed after initial enquiries Allocations 05-Mar-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application and its allocation of accommodation in 2007. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner. We cannot investigate Mrs X’s complaint about the rejection of a direct management transfer because it is outside our jurisdiction.
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Sheffield City Council (24 011 167)
Statement Closed after initial enquiries Licensing 05-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of matters relating to a house owned by Mr X’s father. This is because past events fall outside our jurisdiction due to the passage of time and there is insufficient evidence of fault by the Council to warrant an investigation.
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Birmingham City Council (24 013 385)
Statement Upheld School transport 05-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to award his child a bus pass to travel to school. He says this is not a suitable method of transport as his son cannot travel alone on the bus due to his special educational needs.
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London Borough of Wandsworth (24 013 466)
Statement Closed after initial enquiries Traffic management 05-Mar-2025
Summary: We will not investigate this complaint about the removal of a disabled parking bay. This is because there is insufficient evidence of fault by the Council.
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Coventry City Council (24 015 368)
Statement Closed after initial enquiries Homelessness 05-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to end its homelessness duty because it was reasonable for him to exercise his rights of review and appeal. There is insufficient evidence of fault in the way the Council decided his priority on its housing register to justify our involvement.
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London Borough of Lewisham (24 015 504)
Statement Closed after initial enquiries Homelessness 05-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to assist her with a deposit for private rented housing or with a shortfall in her rent after she became homeless. There is insufficient evidence of fault to justify our involvement.
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Royal Borough of Kensington & Chelsea (24 015 641)
Statement Closed after initial enquiries Charging 05-Mar-2025
Summary: We will not investigate Ms X’s complaint on behalf of her father, Mr Y, about his adult social care support package. It is unlikely we would find fault in the Council’s actions
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Hertfordshire County Council (24 015 699)
Statement Closed after initial enquiries Child protection 05-Mar-2025
Summary: We will not investigate this complaint about the actions of the Council’s social worker in the course of child protection action. This is because investigation would not achieve the outcome the complainant wants.
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Roseland Care Limited (24 016 009)
Statement Closed after initial enquiries Residential care 05-Mar-2025
Summary: We will not investigate this complaint about adult residential care. The Care Provider failed to tell the resident’s family about changes to medication and failed to keep all care records. The Care Provider has apologised, which is suitable action. The care home has closed and the complainant’s relative no longer lives there, so there is no ongoing risk. It is unlikely the Ombudsman would achieve anything further by investigation.
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London Borough of Hillingdon (24 016 172)
Statement Upheld Allocations 05-Mar-2025
Summary: We have upheld Miss X’s complaint about the Council’s decision on her banding level in her housing application. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.