Decision search
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Staffordshire County Council (25 001 986)
Statement Not upheld Assessment and care plan 17-Dec-2025
Summary: The complaint is about the Council’s decision that it would not fund the fees for the care home the complainant was in. So she needed to move when the Council took over the care funding. Also that the Council did not give the complainant a choice of alternative care homes to move to. We see no fault in the way the Council arrived at its decision about the maximum care fees it would pay. It did only provide one alternative care home, but has explained why. We do not uphold the complaint.
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Statement Not upheld Charging 17-Dec-2025
Summary: There is no fault in the Council’s decision not to disregard capital from March to December 2024 when carrying out a financial assessment for care home fees. The financial injustice to Mr X, caused by the late payment of the mortgage, was not the fault of the Council.
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Surrey County Council (25 003 188)
Statement Upheld Special educational needs 17-Dec-2025
Summary: Miss X complained about the way the Council dealt with her son, Y’s education. The Council was at fault for delaying in issuing Y’s education, health and care plan, failing to provide provision from the education, health and care plan, delaying in considering and implementing a personal budget and poorly responding to her complaint. This caused Miss X and Y distress, frustration and uncertainty. The Council has agreed to apologise, make payments, provide a timeframe for implementing provision and consider provision catch-up sessions for Y.
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Royal Borough of Kensington & Chelsea (25 003 671)
Statement Closed after initial enquiries Other 17-Dec-2025
Summary: We will not investigate Ms X’s complaint about the Council’s support of her housing matters. The Council accepted some fault, for which it has apologised, and further investigation is not likely to lead to a different outcome. In respect to two outstanding issues, there is insufficient injustice to justify our involvement.
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Gateshead Metropolitan Borough Council (25 003 781)
Statement Upheld Homelessness 17-Dec-2025
Summary: There was fault by the Council. Ms X could no longer stay in her property and the Council failed to consider interim accommodation, and its homelessness duties properly. It did not complete a medical assessment soon enough, and it did not deal with Ms X’s complaint properly. This caused Ms X distress and uncertainty, but it is unlikely that she missed out on suitable accommodation. The Council has agreed to apologise for the impact on Ms X and make a symbolic payment to recognise the distress and uncertainty it caused her.
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Norfolk County Council (25 004 034)
Statement Closed after initial enquiries Domiciliary care 17-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council not providing him with the care and support he requires. This is because we would not be able to achieve anything more with a further investigation.
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Westminster City Council (25 004 529)
Statement Closed after initial enquiries Allocations 17-Dec-2025
Summary: We will not investigate this complaint about the Council’s failure to consider Mr X’s medical conditions when he applied for a change in banding on medical grounds. This is because the matters complained about are currently being raised in court.
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Essex County Council (25 004 608)
Statement Closed after initial enquiries Special educational needs 17-Dec-2025
Summary: Mrs X complained about the Council’s failure to provide her child with a school placement and its failure to put in place special educational provision for her child. We cannot investigate Mrs X’s complaints as the matters complained about were either part of Mrs X’s appeal to the Special Educational Needs and Disabilities Tribunal or are too closely linked to the appeal.
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Derbyshire County Council (25 006 222)
Statement Closed after initial enquiries Special educational needs 17-Dec-2025
Summary: We cannot investigate Ms X’s complaint about the content of her daughter’s Education Health and Care Plan. Ms X has appealed to the SEND Tribunal about the matter and therefore the law says we cannot investigate.
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Blackpool Borough Council (25 006 999)
Statement Closed after initial enquiries Assessment and care plan 17-Dec-2025
Summary: We will not investigate this complaint about the way the Council completed a mental capacity assessment before the complainant’s late mother was discharged from hospital in June 2025. There is no worthwhile outcome achievable by our investigation.