Decision search
Your search has 49843 results
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London Borough of Camden (24 005 110)
Statement Upheld Allocations 06-Mar-2025
Summary: Miss X complained about delays in how the Council assessed her priority for social housing. There was fault in how the Council took too long to assess Miss X’s medical priority and review its decision and in how it communicated with Miss X. The Council agreed to apologise, pay Miss X a financial remedy, and produce an action plan to address its backlog of overdue reviews.
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Statement Upheld Special educational needs 06-Mar-2025
Summary: Miss X complained the Council delayed issuing her adult child’s education, health and care plan after a review. Miss X said this meant her child did not have any adult education, and it caused unnecessary and avoidable distress to her and the family. We find the Council at fault, and this caused injustice. The Council has agreed to apologise and make a payment to remedy the injustice caused.
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Arun District Council (24 006 595)
Statement Not upheld Planning applications 05-Mar-2025
Summary: Mrs X complained about how the Council dealt with a non-material amendment application for a residential development near her home. She said the application should have been referred to planning committee for determination. The Council was not at fault.
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Sheffield City Council (24 007 094)
Statement Upheld Other 05-Mar-2025
Summary: We will not investigate Mrs X’s complaint the Council incorrectly advised her child’s school how to record their absence. The Council has fully upheld the complaint, apologised and made service improvements. Further investigation would not lead to a different outcome.
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Central Bedfordshire Council (24 007 286)
Statement Closed after initial enquiries Enforcement 05-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has appealed to the Planning Inspector.
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Cambridgeshire County Council (24 007 461)
Statement Upheld Special educational needs 05-Mar-2025
Summary: Ms X complained the Council has not provided an Educational Psychologist report for her child, which has caused delay receiving the Education, Health and Care Plan. The Council delayed issuing both. This is fault causing injustice. The Council agreed a financial remedy of £1,200.
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London Borough of Islington (24 007 599)
Statement Upheld Planning applications 05-Mar-2025
Summary: We found no fault on Mr Y’s complaint about the Council failing to tell him of a neighbour’s planning application. Nor was there fault on his complaint about it failing to consider the impact of the proposal on his amenities. There was fault in it failing to identify discrepancies in the applicant’s submissions. This did not cause an injustice as the application was properly considered in terms of impact.
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Essex County Council (24 007 741)
Statement Upheld Special educational needs 05-Mar-2025
Summary: Mrs X complained about non-delivery of all special educational provision included in her son’s (Y) Education, Health and Care Plan. She also said the Council had sent her a misleading letter and had failed to communicate with her. We found fault, which caused injustice to Y and Mrs X. The Council agreed to apologise, make symbolic payments to recognise Y’s loss of provision and Mrs X’s distress and liaise with Mrs X to ensure Y has proper equipment and all the support included in his plan.
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Arun District Council (24 008 598)
Statement Not upheld Planning applications 05-Mar-2025
Summary: Mr and Mrs X complained about how the Council dealt with a non-material amendment application for a residential development near their home. They said the application should have been referred to planning committee for determination and there should have been public consultation. The Council was not at fault.
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London Borough of Sutton (24 009 298)
Statement Closed after initial enquiries Assessment and care plan 05-Mar-2025
Summary: We will not investigate Ms X complaint about the Council’s action when discharging Ms Y from hospital and her charges for staying at a residential care home. Ms X is complaining too late and there are no good reasons for us to look at the matters now.