Middlesbrough Borough Council (25 009 577)

Statement Closed after initial enquiries Council tax 23-Dec-2025

Summary: We will not investigate this complaint about a council tax liability decision. This is because Ms X has a right of appeal to the Valuation Tribunal. Part of the complaint is premature. There is not enough evidence of fault by the Council in other matters to warrant investigation.

London Borough of Waltham Forest (25 009 617)

Statement Closed after initial enquiries Council tax 23-Dec-2025

Summary: We will not investigate this complaint about Ms X’s council tax. This is because the complaint is late and there are no good reasons for this. There is not enough evidence of fault to warrant investigation into more recent matters.

Hyndburn Borough Council (25 010 033)

Statement Closed after initial enquiries Council tax 23-Dec-2025

Summary: We will not investigate this complaint about enforcement action the Council took. There is not enough evidence of fault in the Council’s decisions to issue a court summons nor to instruct enforcement agents to justify us investigating, and we cannot achieve the outcome that Mr Y wants.

London Borough of Southwark (25 017 701)

Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Dec-2025

Summary: We will not investigate this complaint about a refusal of housing benefit as there is a right of appeal to tribunal.

Wirral Metropolitan Borough Council (25 011 247)

Statement Closed after initial enquiries Council tax 22-Dec-2025

Summary: We will not investigate this complaint about an exception to a council tax second home premium. This is because it was reasonable to expect Mr X to appeal.

London Borough of Barnet (25 003 455)

Statement Upheld Council tax 19-Dec-2025

Summary: The complaint is the Council demanded an extra payment of council tax without explanation and proceeded to take court action in respect of that amount. This was despite the complainant having set up a direct debit for the payments. We uphold the complaint because of fault. But the Council has cancelled the enforcement action, waived costs and offered to apply to set aside a liability order. These are suitable remedies.

Charnwood Borough Council (25 011 500)

Statement Closed after initial enquiries Council tax 19-Dec-2025

Summary: We will not investigate this complaint about what happened before a council tax summons. This is because there is not enough evidence of fault by the Council to warrant an investigation.

High Peak Borough Council (25 011 695)

Statement Closed after initial enquiries Council tax 19-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her council tax debt. This is because there is not enough evidence of fault. We will not investigate Miss X’s complaint about poor communication because any injustice is not significant enough to justify our involvement.

North Hertfordshire District Council (25 021 104)

Statement Closed after initial enquiries Council tax 19-Dec-2025

Summary: We will not investigate this complaint about the Council’s council tax reduction scheme. This is because we cannot achieve the outcome Miss B seeks.

Mid Sussex District Council (25 008 487)

Statement Closed after initial enquiries Other 18-Dec-2025

Summary: We will not investigate Mr X’s complaint about how the Council took enforcement action against him. This is because there is not enough evidence of fault to justify an investigation.