Council tax support


Recent statements in this category are shown below:

  • Birmingham City Council (17 007 099)

    Statement Closed after initial enquiries Council tax support 08-Aug-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about the Council's decision to refuse her Council Tax support. This is because she has a right of appeal to the Council and then the Valuation Tribunal.

  • Dover District Council (17 006 080)

    Statement Closed after initial enquiries Council tax support 08-Aug-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's council tax support policy. The law says council tax policy can only be challenged by judicial review. Mr X has a right of appeal to the Valuation Tribunal against the Council's decision to refuse him council tax support.

  • Dudley Metropolitan Borough Council (17 005 678)

    Statement Closed after initial enquiries Council tax support 03-Aug-2017

    Summary: The Ombudsman will not investigate Mrs B's complaint about the way the Council's benefits department has treated her. It is reasonable to expect Mrs B to use her right of appeal to a tribunal if she disagrees with the Council's decisions and to refer her complaint about disclosure of her personal information with the Information Commissioner.

  • Richmondshire District Council (16 015 636)

    Statement Not upheld Council tax support 26-Jul-2017

    Summary: The Council was not at fault in the way it acted on information about Mr X's pension credit.

  • Doncaster Metropolitan Borough Council (17 005 034)

    Statement Closed after initial enquiries Council tax support 25-Jul-2017

    Summary: The Ombudsman will not investigate this complaint about council tax arrears and council tax reduction. This is because the complainant can apply for discretionary council tax relief and then appeal to the Valuation Tribunal.

  • London Borough of Barnet (16 006 270)

    Statement Not upheld Council tax support 19-Jul-2017

    Summary: There was no fault by the Council in a complaint that it discriminated against Mr X in breach of the Equality Act 2010.

  • London Borough of Bromley (15 001 958)

    Statement Upheld Council tax support 04-Jul-2017

    Summary: Following a cancellation decision regarding Housing Benefit and Council Tax Support the Council should have carried out review of the decision in a timely way. If the Council had carried out review in a timely way it is likely that the Council could have reinstated Housing Benefit and Council Tax Support in early or mid December 2014 rather than late January 2015. There was also fault (delay) in the way the Council managed Mr C's complaint. To remedy fault causing injustice the Council agreed with the Ombudsman's recommendation that it apologise to Mr C in writing and pay Mr C £500 in the form of an offset against Council tax arrears.

  • London Borough of Wandsworth (16 019 093)

    Statement Not upheld Council tax support 29-Jun-2017

    Summary: The Ombudsman exercised discretion to discontinue the investigation of Ms J's complaint to allow it to exhaust the Council's complaints process.

  • Salford City Council (17 002 831)

    Statement Closed after initial enquiries Council tax support 23-Jun-2017

    Summary: Mrs X complains that the Council has calculated her entitlement to council tax support incorrectly and she now faces recovery of an overpayment. The Ombudsman will not investigate this complaint because she can appeal to a Valuation Tribunal.

  • North Somerset Council (17 002 307)

    Statement Closed after initial enquiries Council tax support 22-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about an overpayment of council tax support. This is because the complainant can appeal to the Valuation Tribunal.

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