Council tax support


Recent statements in this category are shown below:

  • Basingstoke & Deane Borough Council (16 016 104)

    Statement Not upheld Council tax support 12-Jun-2017

    Summary: There is no evidence of fault in how the Council reached its decision to refer Mr X's Council Tax arrears to enforcement agents to collect.

  • Cornwall Council (17 002 533)

    Statement Closed after initial enquiries Council tax support 08-Jun-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about the Council's refusal of council tax support and using an enforcement agent to recover her council tax debt. The complaint about council tax support is outside jurisdiction. Ms X will need to use the Council's complaint procedure if she wants to complain about the recovery action.

  • London Borough of Hounslow (17 001 894)

    Statement Closed after initial enquiries Council tax support 30-May-2017

    Summary: The Ombudsman will not investigate Ms B's complaint the Council has wrongly calculated her claim to council tax support. Ms B can make an appeal to the Council and then to an independent Tribunal if she considers the Council's assessment is wrong.

  • Birmingham City Council (16 017 452)

    Statement Closed after initial enquiries Council tax support 20-Apr-2017

    Summary: Mr and Mrs R complain the Council is recovering a council tax debt they say they do not owe. The Ombudsman cannot investigate this complaint as a court has confirmed Mr and Mrs R owe the debt.

  • Gedling Borough Council (16 019 217)

    Statement Closed after initial enquiries Council tax support 13-Apr-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about his council tax reduction claim. It is reasonable to expect Mr B to pursue his right of appeal to the Valuation Tribunal if he believes the Council has not made the right decision.

  • Milton Keynes Council (16 019 102)

    Statement Closed after initial enquiries Council tax support 12-Apr-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision to pursue the complainant for council tax arrears. This is because there is insufficient evidence of fault by the Council. In addition, the Ombudsman cannot consider parts of the complaint because they relate to matters that have been considered in court, by the tribunal or in a previous complaint to the Ombudsman.

  • London Borough of Haringey (16 017 331)

    Statement Closed after initial enquiries Council tax support 31-Mar-2017

    Summary: Mr I complains the Council has not assessed his claims for council tax support and will now not backdate his claim. The Ombudsman will investigate this complaint as it would be reasonable for Mr I to appeal the Council's decision to the Valuation Tribunal.

  • London Borough of Tower Hamlets (16 012 694)

    Statement Upheld Council tax support 28-Mar-2017

    Summary: Mr and Mrs X complain about the Council's assessment of her benefit entitlement. The Ombudsman will not investigate this complaint because there was a right of appeal to a tribunal and the matter has been resolved.

  • Taunton Deane Borough Council (16 017 542)

    Statement Closed after initial enquiries Council tax support 21-Mar-2017

    Summary: The Ombudsman cannot investigate this complaint about a housing benefit overpayment because the complainant has appealed to the tribunal.

  • Rother District Council (16 016 793)

    Statement Closed after initial enquiries Council tax support 20-Mar-2017

    Summary: The Ombudsman will not investigate this complaint about an overpayment of council tax reduction (CTR). This is because the complainant could have appealed to the tribunal.

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