Council tax support


Recent statements in this category are shown below:

  • South Northamptonshire District Council (17 001 753)

    Statement Closed after initial enquiries Council tax support 29-Sep-2017

    Summary: Mr W's complaint about the Council wrongly pursuing him for council tax arrears is outside the Ombudsman's jurisdiction. This is because he had the right to appeal the Council's decisions about arrears, and the awards of council tax reduction, to an independent tribunal. It would have been reasonable for him to use this right.

  • Leicester City Council (16 019 288)

    Statement Upheld Council tax support 28-Sep-2017

    Summary: There was fault in the way the council dealt with recovery of 2014/15 council tax and some delay in dealing with a discretionary housing payment application.

  • King's Lynn & West Norfolk Council (17 008 951)

    Statement Closed after initial enquiries Council tax support 26-Sep-2017

    Summary: The Ombudsman will not investigate this complaint about the evidence requirements for self-employed people and claims for council tax support. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

  • Sheffield City Council (17 001 203)

    Statement Closed after initial enquiries Council tax support 25-Sep-2017

    Summary: Mr X complains that the Council has failed to deal properly with his claim for housing benefit and council tax support. The Ombudsman will not investigate this complaint because he has appealed to a tribunal.

  • Huntingdonshire District Council (17 006 847)

    Statement Closed after initial enquiries Council tax support 04-Sep-2017

    Summary: Ms X complains that the Council has not awarded her a disability banding reduction for her council tax on her property. The Ombudsman will not investigate this complaint because there is a right of appeal to a Valuation Tribunal.

  • London Borough of Barnet (17 000 015)

    Statement Upheld Council tax support 04-Sep-2017

    Summary: The Council's delay in inspecting Mr X's property to determine his eligibility for a reduction in his council tax under the Disabled Band Reduction Scheme amounts to fault causing an injustice.

  • Telford & Wrekin Council (17 006 663)

    Statement Closed after initial enquiries Council tax support 31-Aug-2017

    Summary: Mr X complained about the Council's recovery of overpayments to his housing benefit claim over several years. The Ombudsman will not exercise his discretion to investigate Mr X's complaint, which was made outside the normal 12 month period. It was reasonable for him to appeal to the independent benefits tribunal at the time.

  • London Borough of Lambeth (16 019 154)

    Statement Upheld Council tax support 22-Aug-2017

    Summary: The Council delayed assessing and paying housing benefit, and refused to make a payment on account. This caused financial hardship and distress. The Council will apologise, make a payment, and bring its procedures in line with the law.

  • Birmingham City Council (17 007 099)

    Statement Closed after initial enquiries Council tax support 08-Aug-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about the Council's decision to refuse her Council Tax support. This is because she has a right of appeal to the Council and then the Valuation Tribunal.

  • Dover District Council (17 006 080)

    Statement Closed after initial enquiries Council tax support 08-Aug-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's council tax support policy. The law says council tax policy can only be challenged by judicial review. Mr X has a right of appeal to the Valuation Tribunal against the Council's decision to refuse him council tax support.

;