Recent statements in this category are shown below:
Statement Closed after initial enquiries Other 16-Aug-2017
Summary: Ms X complained about the Council pursuing her business for incorrect amounts of business rates over the past five years. The Ombudsman will not exercise his discretion to investigate Ms X's complaint which has been made outside the normal 12 month period. There is insufficient evidence of fault on the Council's part which has caused injustice.
Statement Not upheld Other 16-Aug-2017
Summary: There was no fault with the actions of the Council's enforcement agents who were recovering council tax arrears.
Statement Closed after initial enquiries Other 15-Aug-2017
Summary: Ms X complains that the Council has billed her for business rates despite previously accepting that there was no liability. The Ombudsman will not investigate this complaint because the Council has agreed to remove the liability and refund all payments made so far. This is a satisfactory remedy to the complaint.
Statement Closed after initial enquiries Other 11-Aug-2017
Summary: The Ombudsman will not investigate this complaint about the help provided by a Council welfare rights worker. This is because there is insufficient evidence of fault by the Council.
Statement Upheld Other 31-Jul-2017
Summary: The Council's delay in identifying Mr X's business units so that they could be included on the business rating list amounts to fault but has not caused Mr X a significant injustice.
Statement Closed after initial enquiries Other 28-Jul-2017
Summary: Ms X denies responsibility for business rates on a property she could not access. The Ombudsman will not investigate this complaint because this is a matter for the courts.
Statement Closed after initial enquiries Other 20-Jul-2017
Summary: The Ombudsman will not investigate Miss B's complaint that the Council is pursuing recovery of business rates for which her business is not liable. The courts are best placed to decide business rates liability.
Statement Not upheld Other 07-Jul-2017
Summary: There was no fault in the way the Council passed a business rates debt to enforcement agents and did not recall it, or negotiate a new payment plan with Mr X.
Statement Upheld Other 29-Jun-2017
Summary: The Council was at fault for its delay reviewing non domestic rate relief for a property Mr X occupied but Mr X still owes non domestic rates. The Council has agreed to contact Mr X to arrange a repayment plan.
Statement Upheld Other 23-Jun-2017
Summary: The Council delayed considering Ms X's eligibility for discounts and wrongly requested unnecessary information. The Council has agreed to withdraw the £235 enforcement fee Ms X is unlikely to have occurred had it acted promptly.