Recent statements in this category are shown below:
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Middlesbrough Borough Council (23 014 729)
Statement Closed after initial enquiries Other 04-Feb-2024
Summary: We will not investigate this complaint about the Council’s recovery of unpaid business rates through court action. We have no jurisdiction not investigate matters which have been subject to court proceedings.
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South Gloucestershire Council (23 011 533)
Statement Closed after initial enquiries Other 31-Jan-2024
Summary: We will not investigate this complaint about the Council’s handling and administration of business rates for a site Mr X occupied. This is because an investigation would not lead to any different findings or worthwhile outcomes.
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Birmingham City Council (23 009 090)
Statement Upheld Other 29-Jan-2024
Summary: Ms X complained the Council failed to award her the correct priority on its housing register. The Council was not at fault in deciding her priority. However, it failed to properly consider whether Ms X was homeless. Ms X also complained about the Council’s refusal of a discretionary housing payment. Based on information seen, there was fault in the way it considered this, and it failed to properly consider a request for reasonable adjustments when Ms X challenged its decision. The Council should apologise for the distress and uncertainty caused and take steps to prevent recurrence.
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Manchester City Council (22 017 281)
Statement Not upheld Other 25-Jan-2024
Summary: Mr X complains on behalf of Mr Y the about the Council’s handling of Mr Y’s business rates debt. We find some of Mr Y’s complaint issues are out of our jurisdiction and late for us to consider. We also do not find sufficient evidence of fault in the remaining issues to justify further investigation and further investigation also would not lead to a different outcome.
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Statement Not upheld Other 19-Jan-2024
Summary: Mr X complained the Enforcement Agents instructed by the Council refused to arrange a payment plan for outstanding Council Tax. Mr X says enforcement agents broke into his house and stole his belongings. Mr X also says the Council charged an incorrect rate for his Council Tax. We find no fault in the actions of the Council.
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London Borough of Hammersmith & Fulham (23 013 518)
Statement Closed after initial enquiries Other 19-Jan-2024
Summary: We will not investigate this complaint about Mr X’s business rates. It is for the courts to decide liability for business rates while the property was unoccupied. The complaint about the lack of help with business rates during COVID-19 restrictions is late without good reason to investigate it now and any investigation now would be unlikely to reach a clear enough view on that.
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London Borough of Bromley (23 013 460)
Statement Closed after initial enquiries Other 16-Jan-2024
Summary: We will not investigate this complaint about demands to pay business rates. The law prevents us considering the conduct of the court action the Council took. Mr X can reasonably take court action if he believes the Council’s demands are wrong.
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Middlesbrough Borough Council (23 014 726)
Statement Closed after initial enquiries Other 11-Jan-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to hold him liable for business rates as the issue is more appropriate for the courts.
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Ipswich Borough Council (23 015 036)
Statement Closed after initial enquiries Other 20-Dec-2023
Summary: We cannot investigate Mr X’s complaint about the Council’s decision to hold him liable for business rates. This is because the matter has been to court.
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Buckinghamshire Council (23 011 816)
Statement Closed after initial enquiries Other 14-Dec-2023
Summary: We will not investigate this complaint about a wrongly delivered debt collection letter as there is insufficient remaining injustice caused to the complainant to justify our further involvement.