Recent statements in this category are shown below:
Statement Closed after initial enquiries Other 31-May-2017
Summary: The Company complains the Council has wrongly held it liable for council tax and business rates as Receivers had been appointed. The Ombudsman will not investigate this complaint as it is late and he has not seen any good reason to exercise his discretion to investigate.
Statement Closed after initial enquiries Other 18-May-2017
Summary: Mr X complained about the Council's decision to pursue him for unpaid council tax arrears instead of his ex-wife. The Ombudsman will not investigate this complaint. There is insufficient evidence of fault on the Council's part which has cause injustice to Mr X.
Statement Closed after initial enquiries Other 11-May-2017
Summary: Mr U complains the Council should have told the Valuation Office Agency of a change of use in 2008. As a result he says he has paid £20,000 to much in business rates. The Ombudsman will not investigate this complaint as the advice was oral and there will be no evidence of what Mr U was told at the time.
Statement Upheld Other 11-May-2017
Summary: The Ombudsman found some fault by the Council on Mr C's complaint that an officer gave misleading advice a few days before a period of exemption for business rates expired. The officer failed to confirm the extent of the period it covered. The agreed action remedies the avoidable injustice caused.
Statement Closed after initial enquiries Other 10-May-2017
Summary: Mr S complains about the action the Council's has taken against him for unpaid business rates. The Ombudsman cannot investigate the complaint as a court has decided Mr S owes the rates and has decided to declare him bankrupt.
Statement Closed after initial enquiries Other 19-Apr-2017
Summary: Mr X complains the Council will not award a Trust business rate relief on the property it uses. The Ombudsman will not investigate this complaint. A court has decided the Trust is liable for business rates and should not receive charitable relief. There is no fault in how the Council has decided not to award partial rate relief or discretionary rate relief.
Statement Not upheld Other 19-Apr-2017
Summary: There is no fault by the Council regarding the recovery action it took against a vulnerable council tax payer.
Statement Closed after initial enquiries Other 13-Apr-2017
Summary: Miss N complains about a bailiff's actions when they visited her for debts owed to the Council. The Ombudsman will not investigate this complaint as he cannot see how he can resolve what happened.
Statement Closed after initial enquiries Other 10-Apr-2017
Summary: Mr B complains the Council obtained a court order saying he owes business rates, despite a High Court order saying he is not liable. The Ombudsman cannot investigate this complaint as he cannot question decisions made by a court.
Statement Not upheld Other 30-Mar-2017
Summary: The Ombudsman found no fault on Mr R's complaint that the Council unreasonably and unnecessarily took enforcement action against his client for unpaid business rates. In all the circumstances, it was not fault for the Council to send reminder notices to Mr R as agent. The agent previously asked to receive correspondence about rates for his client. The agent did not tell the Council about any lack of authority to receive demands at the time. The Council followed procedure before starting recovery proceedings.