Local welfare payments


Recent statements in this category are shown below:

  • Liverpool City Council (16 015 181)

    Statement Closed after initial enquiries Local welfare payments 13-Feb-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's welfare support scheme. This is because there is insufficient evidence of fault by the Council.

  • Liverpool City Council (16 013 921)

    Statement Closed after initial enquiries Local welfare payments 30-Jan-2017

    Summary: The Ombudsman will not investigate this complaint about welfare support because there is insufficient evidence of fault by the Council.

  • London Borough of Islington (15 004 472)

    Statement Closed after initial enquiries Local welfare payments 27-Sep-2016

    Summary: The Ombudsman will not investigate Ms B's complaints about the way the Council's handling of her discretionary housing payment application and associated matters. She is unlikely to find fault in the Council's actions.

  • London Borough of Haringey (16 002 766)

    Statement Closed after initial enquiries Local welfare payments 23-Jun-2016

    Summary: The Ombudsman will not investigate this complaint about the Council's Support Fund because there is insufficient evidence of fault by the Council.

  • Manchester City Council (15 019 658)

    Statement Closed after initial enquiries Local welfare payments 16-Jun-2016

    Summary: The Ombudsman will not investigate Ms B's complaint about her application for a Discretionary Housing Payment. There is no evidence of administrative fault in the way the Council reached its decision.

  • Redcar & Cleveland Council (15 020 593)

    Statement Upheld Local welfare payments 31-May-2016

    Summary: There was fault in how the Council decided the complainant did not qualify for help from its social fund. This caused injustice in the form of uncertainty. Because it is not possible to say whether the complainant would have received a loan but for the fault, the Council was recommended to re-consider the loan application again, which it has now done.

  • London Borough of Lambeth (15 009 096)

    Statement Closed after initial enquiries Local welfare payments 26-Jan-2016

    Summary: The Ombudsman will not investigate this complaint about emergency support because there is insufficient evidence of fault by the Council.

  • Dudley Metropolitan Borough Council (15 004 726)

    Statement Not upheld Local welfare payments 20-Jan-2016

    Summary: There is no fault by the Council in the way it dealt with a discretionary housing payment application.

  • Leeds City Council (15 004 766)

    Statement Not upheld Local welfare payments 15-Jan-2016

    Summary: There was no fault in the way the Council dealt with Mr X's applications for Discretionary Housing Payments since June 2014.

  • Bristol City Council (14 010 922)

    Statement Upheld Local welfare payments 13-Nov-2015

    Summary: The Council has already taken appropriate action through the complaints procedure. It identified fault in handling Mr A's homeless application and has taken appropriate action to put right the injustice by awarding a discretionary housing payment. There is no need for me to recommend a further remedy

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