London Borough of Southwark (25 017 701)

Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Dec-2025

Summary: We will not investigate this complaint about a refusal of housing benefit as there is a right of appeal to tribunal.

London Borough of Islington (24 021 117)

Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council not arranging a housing transfer to smaller accommodation over several years, and its decision not to provide a discretionary housing payment (DHP). This is because we cannot investigate the Council’s actions as landlord, parts of the complaint are late without good reason, and there is not enough evidence of fault in the Council’s most recent decision making to warrant us investigating.

London Borough of Sutton (25 011 841)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Dec-2025

Summary: We will not investigate this complaint about housing benefit paid to a housing charity. This is because there is insufficient evidence of fault by the Council to warrant investigation.

London Borough of Croydon (25 012 706)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Dec-2025

Summary: We will not investigate this complaint about a housing benefit overpayment. This is because there is not enough evidence of fault by the Council to warrant an investigation about the handling of the overpayment. There is not enough remaining injustice regarding the Council’s explanation to justify our involvement.

Three Rivers District Council (25 017 629)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Dec-2025

Summary: We will not investigate this complaint about a housing benefit overpayment because there was a right of appeal to a tribunal.

London Borough of Redbridge (25 010 739)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Dec-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s decision to refuse his housing benefit claim because he has appealed to the Tribunal. We will also not investigate the Council’s handling of his housing benefit claim because there is no worthwhile result achievable.

Sandwell Metropolitan Borough Council (25 010 081)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s application for a Discretionary Housing Payment. This is because we would not achieve a worthwhile outcome by doing so.

Worthing Borough Council (25 015 785)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Dec-2025

Summary: We will not investigate this complaint about Miss X’s housing benefit overpayment. Ms X’s complaint has been made late and there is no good reason to consider it now.

London Borough of Lambeth (25 012 191)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Dec-2025

Summary: We will not investigate this complaint about a housing benefit error. This is because there is no significant remaining injustice to justify our involvement.

London Borough of Newham (25 010 786)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Dec-2025

Summary: We will not investigate this complaint from Mr X about the Council’s handling of a complaint related to a Residential Services Officer’s conduct. This is because we could not add to the investigation carried out by the Council or achieve a different outcome