Housing benefit and council tax benefit


Recent statements in this category are shown below:

  • Christchurch Borough Council (17 005 315)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Aug-2017

    Summary: The Ombudsman will not investigate this complaint about the way the Council processed the complainant's housing benefit claim. This is because there is insufficient evidence of fault by the Council and he cannot investigate the Department for Work and Pensions.

  • London Borough of Wandsworth (17 006 065)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Aug-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's calculation of his Housing Benefit and Council Tax support. Mr X has a right of appeal which he can use.

  • Lewes District Council (17 005 405)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 31-Jul-2017

    Summary: The Ombudsman will not investigate this complaint that the Council misled the complainant about his housing benefit in 2014. This is because there is insufficient evidence of fault by the Council. In addition, the passage of time means it is unlikely the Ombudsman could add to the Council's response.

  • London Borough of Ealing (17 005 190)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Jul-2017

    Summary: Mr X complains about the way the Council has assessed his claim for housing benefit. The Ombudsman will not investigate this complaint because he has appealed to a tribunal.

  • Thurrock Council (17 004 712)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Jul-2017

    Summary: Mrs X complains about the Council's decision to recover an overpayment of housing benefit. The Ombudsman will not investigate this complaint because there was a right of appeal to a tribunal.

  • Westminster City Council (16 004 827)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Jul-2017

    Summary: The Ombudsman will not investigate Miss B's complaint about the Council's decision to recover an overpayment of housing benefit and its calculation of her council tax support award. Miss B has a right of appeal to a tribunal.

  • East Riding of Yorkshire Council (17 004 966)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Jul-2017

    Summary: The Ombudsman will not investigate this housing benefit complaint because the complainant has used his appeal rights and because there is insufficient evidence of injustice.

  • London Borough of Hounslow (16 019 519)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Jul-2017

    Summary: The Ombudsman will not investigate this complaint that an error resulted in X's rent account being in arrears. This is because the complaint is late. I have considered whether nonetheless to investigate the complaint but the Council has already provided a suitable remedy for any fault on its part. It is unlikely the Ombudsman would recommend it take further action.

  • London Borough of Waltham Forest (17 004 203)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Jul-2017

    Summary: The Ombudsman will not investigate this complaint about a discretionary housing payment (DHP). This is because there is insufficient evidence of fault and injustice. He will not investigate the recent housing benefit suspension because the complainant needs to complain about it to the Council.

  • London Borough of Harrow (16 006 593)

    Statement Upheld Housing benefit and council tax benefit 17-Jul-2017

    Summary: There was fault by the Council when it wrongly restricted the amount of housing benefit it paid to Mrs B in 2013. The Council has paid her the underpaid benefit and will also pay her £421.95 and not recover £421.94 in overpaid discretionary housing payment. The Council will pay £230.04 for an overpayment that should not have been recovered. That is a satisfactory remedy. The Council will also change the security questions on the account.

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