Housing benefit and council tax benefit


Recent statements in this category are shown below:

  • Malvern Hills District Council (16 018 237)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Apr-2017

    Summary: Miss A complains the Council is not following the instructions of a housing benefit tribunal. The Ombudsman cannot investigate this complaint as Miss A has used her right to appeal the Council's decision.

  • Middlesbrough Borough Council (16 014 598)

    Statement Upheld Housing benefit and council tax benefit 24-Apr-2017

    Summary: The Council was at fault when it paid housing benefit to the tenant rather than the complainant landlord. The Council has accepted there was fault and has agreed to reimburse the complainant and apologise. I consider this to be a satisfactory remedy.

  • Charnwood Borough Council (17 000 203)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Apr-2017

    Summary: The Ombudsman will not investigate this complaint about an overpayment of housing benefit and council tax support. This is because there are review and appeal rights the complainant can use.

  • Wyre Borough Council (17 000 002)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Apr-2017

    Summary: Mrs X complains that the Council has unreasonably refused her application for a Discretionary Hardship Payment. The Ombudsman will not investigate this complaint because there is no evidence of fault causing injustice.

  • Leicester City Council (16 015 674)

    Statement Upheld Housing benefit and council tax benefit 20-Apr-2017

    Summary: The Council's delay in restarting recovery action for a housing benefit overpayment, does not affect Miss X and Mr Y in a way that is significant enough to warrant further action.

  • East Riding of Yorkshire Council (16 019 342)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 18-Apr-2017

    Summary: Mrs X complains about the way the Council has assessed her child care costs for housing benefit purposes. The Ombudsman will not investigate this complaint because this is a matter for the tribunal.

  • Halton Borough Council (16 018 456)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Apr-2017

    Summary: The Ombudsman will not investigate this housing benefit complaint because the complainant could have appealed to the tribunal.

  • London Borough of Bexley (16 006 966)

    Statement Upheld Housing benefit and council tax benefit 12-Apr-2017

    Summary: The Council suspended Ms X's Housing Benefit payments in error, which was fault. But the fault did not cause a significant personal injustice to Ms X. The Council apologised for its error and reinstated the payments within three weeks. There was no fault by the Council in how it dealt with Ms X's repayment of an overpayment, including the administration of Ms X's Direct Debits. Ms X can appeal if she disagrees with the calculation of her benefits.

  • Herefordshire Council (16 018 802)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Apr-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision not to answer questions about an incident in 2013. This is because it is a late complaint.

  • Fylde Borough Council (16 018 783)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Apr-2017

    Summary: The Ombudsman cannot investigate this complaint about restrictions to the complainant's housing benefit. This is because the complainant appealed to the tribunal. In addition, the Ombudsman cannot challenge the rules made by Parliament.

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