Housing benefit and council tax benefit


Recent statements in this category are shown below:

  • London Borough of Haringey (17 002 805)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Jun-2017

    Summary: Mr X complains about the Council's decision to only award him one month's housing benefit. The Ombudsman will not investigate this complaint because there is a right of appeal to a tribunal.

  • Northumberland Council (16 018 489)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about fluctuating earnings and housing benefit. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Bromley (15 018 611)

    Statement Upheld Housing benefit and council tax benefit 05-Jun-2017

    Summary: The Council failed to take into account the risk to the complainant's tenancy when it decided to suspend and then cancel her housing benefit claim. It then delayed providing her case file to Shelter and delayed responding to her complaints. The Council has agreed to take action to remedy the complainant's injustice.

  • London Borough of Lewisham (17 001 803)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Jun-2017

    Summary: Ms X complains that the Council has incorrectly assessed her housing benefit overpayment based on inaccurate income calculations. The Ombudsman will not investigate this complaint because she has a right of appeal to a tribunal to dispute the overpayment. The Council has also provided a detailed breakdown of the overpayment and repayments.

  • Wigan Metropolitan Borough Council (17 001 483)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about a housing benefit overpayment because the complainant could have appealed to the tribunal.

  • Warwick District Council (17 000 612)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 01-Jun-2017

    Summary: Ms X complains about the failure of the Council to provide a breakdown of her housing benefit overpayment set against payments. The Ombudsman will not investigate this complaint because the Council has now provided her with this. Any dispute about the overpayment is for the Valuation Tribunal.

  • Tameside Metropolitan Borough Council (16 014 716)

    Statement Upheld Housing benefit and council tax benefit 31-May-2017

    Summary: The Council's failure to consider Mr X's request to pay his tenant's housing benefit directly to him as her landlord amounts to fault, but has not caused Mr X a significant injustice.

  • Vale of White Horse District Council (16 012 699)

    Statement Upheld Housing benefit and council tax benefit 31-May-2017

    Summary: There was no fault by the Council in using a direct earnings attachment from Mr B's salary to recover overpaid housing benefit. There was fault in the failure to email a means enquiry form. The Council has now emailed the form to Mr B and that is a satisfactory resolution of the complaint.

  • London Borough of Newham (17 002 668)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 31-May-2017

    Summary: The Ombudsman cannot investigate this complaint about the complainant's housing benefit appeal. This is because the complainant has already appealed to the specialist tribunal that considers housing benefit appeals.

  • London Borough of Lewisham (17 001 684)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 31-May-2017

    Summary: The Ombudsman will not investigate this complaint about housing benefit overpayments from 2012 and 2015. This is because it is a late complaint and there were appeal rights the complainant could have used. In addition, there is nothing the Ombudsman could achieve for the complainant.

;