What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Other Categories


Recent reports in this category are shown below:

  • Liverpool City Council (25 022 911)

    Statement Closed after initial enquiries Commercial and contracts 21-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of a commercial tenancy. This is because the courts are best placed to deal with contractual matters, and it would be reasonable for the complainant to pursue the matter in court.

  • Birmingham City Council (25 023 817)

    Statement Closed after initial enquiries Commercial and contracts 21-Jul-2026

    Summary: We will not investigate this complaint about the Council’s management of a commercial premises. This is because the courts are best placed to deal with contractual matters, and it would be reasonable for the complainant to pursue the matter in court.

  • Bedford Borough Council (25 024 068)

    Statement Closed after initial enquiries Councillor conduct and standards 21-Jul-2026

    Summary: We will not investigate this complaint about the Council’s decision not to investigate a complaint about a parish councillor. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

  • Kingston Upon Hull City Council (25 031 227)

    Statement Closed after initial enquiries Leisure and culture 21-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about the Council’s lack of support to her during an incident which she experienced at its theatre. This is because we could not add to the Council’s investigation and a further investigation would not lead to a different outcome.

  • Westmorland and Furness Council (26 009 659)

    Statement Closed after initial enquiries Other 21-Jul-2026

    Summary: We will not investigate Mr X’s complaint about delays in the Council communicating with him. The claimed injustice is not significant enough to warrant our involvement.

  • London Borough of Haringey (26 010 895)

    Statement Closed after initial enquiries Other 21-Jul-2026

    Summary: We will not investigate this complaint about a data breach. The Information Commissioner is better placed to consider and decide complaints about data protection. 

  • Somerset Council (25 023 762)

    Statement Closed after initial enquiries Councillor conduct and standards 20-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of a code of conduct complaint against a councillor. There is insufficient evidence of fault in the way the Council considered the matter.

  • Swindon Borough Council (26 001 973)

    Statement Closed after initial enquiries Leisure and culture 20-Jul-2026

    Summary: We will not investigate Miss X’s complaint about how the Council responded to her concerns in relation to its park. This is because it is unlikely we would find fault with the Council and any injustice is not significant enough to warrant an investigation.

  • Rotherham Metropolitan Borough Council (26 005 267)

    Statement Closed after initial enquiries Other 20-Jul-2026

    Summary: We will not investigate Mr X’s complaint about delays in the handling of his Freedom of Information request. The Information Commissioner’s Office (ICO) is the body best placed to consider the complaint.

  • Coventry City Council (26 007 747)

    Statement Closed after initial enquiries Other 20-Jul-2026

    Summary: We will not investigate this complaint about a subject access request because the Information Commissioner is better placed to deal with the matter. Other issues happened too long ago, and I see no good reason why a complaint could not have been made sooner.

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