Royal Borough of Greenwich (25 001 936)

Statement Upheld Other 02-Dec-2025

Summary: The Council was at fault for not explaining its decision to start charging Ms X for the use of a storage cabin at a Council-run market. It was not at fault for applying the charge. The fault caused Ms X confusion and uncertainty. The Council agreed to apologise and make a payment to Ms X.

Devon County Council (25 008 854)

Statement Closed after initial enquiries Other 02-Dec-2025

Summary: We will not investigate this complaint about the Council’s refusal to issue a report on its Special Educational Needs and Disabilities Service. That is because the complainant has not been caused a significant injustice by the Council’s decision.

Hampshire County Council (25 012 408)

Statement Closed after initial enquiries Other 02-Dec-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to place restrictions on how she contacted it. This is because her complaint is made late.

London Borough of Harrow (25 015 426)

Statement Closed after initial enquiries Elections and electoral register 02-Dec-2025

Summary: We will not investigate Mr X’s complaint about the information on the Council’s electoral canvassing form. This is because there is not enough evidence of fault to warrant our involvement.

Burnley Borough Council (25 015 938)

Statement Closed after initial enquiries Councillor conduct and standards 01-Dec-2025

Summary: We will not investigate how the Council dealt with a councillor conduct complaint as it does not cause the complainant a level of injustice that would justify our further involvement.

West Northamptonshire Council (25 009 321)

Statement Closed after initial enquiries Commercial and contracts 28-Nov-2025

Summary: We will not investigate this complaint about delays completing a lease. Some of the complaint is late without good reason to investigate it now. It is unlikely we could achieve much more by investigating. Some points are more properly for the courts to decide.

Havant Borough Council (25 010 625)

Statement Closed after initial enquiries Leisure and culture 27-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision to increase licence fees affecting Mr X. There is not enough evidence of fault to justify investigating.

South Tyneside Metropolitan Borough Council (25 013 417)

Statement Closed after initial enquiries Other 27-Nov-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his information request. The Information Commissioner is better placed to deal with the matter.

Shropshire Council (25 013 515)

Statement Closed after initial enquiries Councillor conduct and standards 27-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

London Borough of Wandsworth (25 017 550)

Statement Closed after initial enquiries Other 27-Nov-2025

Summary: We will not investigate Mr X’s complaint that the Council’s actions caused him personal suffering, including a physical assault, and financial losses. This is because his complaint is late and I have seen no reason why he could not have come to us sooner.