What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Other


Recent statements in this category are shown below:

  • Westmorland and Furness Council (26 009 659)

    Statement Closed after initial enquiries Other 21-Jul-2026

    Summary: We will not investigate Mr X’s complaint about delays in the Council communicating with him. The claimed injustice is not significant enough to warrant our involvement.

  • London Borough of Haringey (26 010 895)

    Statement Closed after initial enquiries Other 21-Jul-2026

    Summary: We will not investigate this complaint about a data breach. The Information Commissioner is better placed to consider and decide complaints about data protection. 

  • Rotherham Metropolitan Borough Council (26 005 267)

    Statement Closed after initial enquiries Other 20-Jul-2026

    Summary: We will not investigate Mr X’s complaint about delays in the handling of his Freedom of Information request. The Information Commissioner’s Office (ICO) is the body best placed to consider the complaint.

  • Coventry City Council (26 007 747)

    Statement Closed after initial enquiries Other 20-Jul-2026

    Summary: We will not investigate this complaint about a subject access request because the Information Commissioner is better placed to deal with the matter. Other issues happened too long ago, and I see no good reason why a complaint could not have been made sooner.

  • Devon County Council (26 010 367)

    Statement Closed after initial enquiries Other 20-Jul-2026

    Summary: We will not investigate this complaint about how the Council dealt with Miss X’s requests for information and handled her child’s personal data. The Information Commissioner is best placed to consider and decide complaints about data protection.

  • Kent County Council (26 010 464)

    Statement Closed after initial enquiries Other 20-Jul-2026

    Summary: We will not investigate this complaint about the way the Council handled Mr X’s requests for information concerning a gas works. This is because it is unlikely we would achieve a worthwhile outcome.

  • London Borough of Harrow (26 010 297)

    Statement Closed after initial enquiries Other 19-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled X’s personal data. This is because the Information Commissioner is better placed to consider their complaint.

  • Hartlepool Borough Council (26 010 744)

    Statement Closed after initial enquiries Other 19-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of a subject access request. The Information Commissioner is better placed to consider and decide information rights complaints.

  • Hartlepool Borough Council (26 010 787)

    Statement Closed after initial enquiries Other 19-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of a subject access request. The Information Commissioner is better placed to consider and decide information rights complaints.

  • London Borough of Hammersmith & Fulham (26 003 713)

    Statement Closed after initial enquiries Other 16-Jul-2026

    Summary: We will not investigate this complaint about the conduct of a blue badge investigation contractor. This is because most of it relates to a potential criminal investigation which lies outside our jurisdiction.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings