Royal Borough of Greenwich (25 015 478)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We cannot investigate Ms Z’s complaint about legal proceedings involving the Council. This is because the law does not allow us to investigate complaints about court action and what happened in court.

Wiltshire Council (25 010 938)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We will not investigate this complaint about accuracy of information held by the Council. The Information Commissioner is better placed to consider and decide Mr X’s complaint.

Barnsley Metropolitan Borough Council (25 016 476)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We will not investigate this complaint about how the Council recorded addresses for new properties. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. For the remainder of Mrs X’s complaint, there is no worthwhile outcome achievable by our involvement.

Royal Borough of Greenwich (25 018 615)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We cannot investigate this complaint about the Council failing to pay Mrs X following a county court judgement awarded in her favour. This is because Mrs X has already sought to enforce the judgement through the courts. We cannot investigate any complaint about the Council’s actions leading to the original judgement or its use of public funds to avoid payment, as these issues also fall outside our jurisdiction.

London Borough of Islington (25 008 609)

Statement Upheld Other 12-Jan-2026

Summary: We will not investigate this complaint that the Council imposed a communication restriction on Mr X. The Council remedied the injustice caused to Mr X during its complaint process.

London Borough of Havering (25 011 049)

Statement Closed after initial enquiries Other 12-Jan-2026

Summary: We will not investigate this complaint about the Council’s actions concerning a home Mrs X leased to the Council. This is mainly because it is reasonable to expect Mrs X to take court action.

London Borough of Lambeth (25 018 055)

Statement Closed after initial enquiries Other 12-Jan-2026

Summary: We will not investigate this complaint about a data breach in a social work assessment. The complaint is late, and there are no good reasons why it could not have been made to us sooner.

Elmbridge Borough Council (25 018 002)

Statement Closed after initial enquiries Other 09-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s Freedom of Information request. This is because the Information Commissioner is better placed to consider the matter.

North Yorkshire Council (25 020 375)

Statement Closed after initial enquiries Other 09-Jan-2026

Summary: We will not investigate Mr X’s complaint about how the Council has managed his personal data and how it dealt with his request for information. This is because the Information Commissioner is better placed to consider these matters.

Surrey County Council (24 021 919)

Statement Upheld Other 09-Jan-2026

Summary: X complained about the Council’s communication with them about their application for a site plot and questioned if it fairly followed its allocation scheme. We found the Council at fault for poor communication, poor record keeping and failure to demonstrate transparency with its allocation decisions. This caused significant frustration and uncertainty to X. The Council has agreed to apologise and pay a symbolic payment to recognise their injustice. It has agreed to review its allocation scheme and make changes to how it retains records when administering the scheme.