London Borough of Brent (24 016 451)

Statement Closed after initial enquiries Leisure and culture 15-Jan-2025

Summary: We will not investigate Ms X’s complaint about how the Council installed a shed on her allotment. This is because the complaint is late.

London Borough of Lambeth (24 010 058)

Statement Closed after initial enquiries Leisure and culture 10-Jan-2025

Summary: We will not investigate Mr X’s complaint about maintenance issues at sports facilities operated by the Council. The Council has now completed the repairs and there is insufficient outstanding injustice. We will also not investigate Mr X’s concerns about the Council’s communication because we do not investigate complaints about complaint handling where we are not investigating the substantive issue.

London Borough of Hounslow (24 004 688)

Statement Upheld Leisure and culture 07-Jan-2025

Summary: Mr Z complained the Council failed to follow its own policies and failed to deal with anti-social behaviour by another allotment tenant. While the Council has now taken action, it has not been able to evidence that it considered terminating a tenancy after a serious incident at the site or that it properly informed Mr Z about the community trigger process.

Calderdale Metropolitan Borough Council (24 016 165)

Statement Closed after initial enquiries Leisure and culture 07-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision not to suspend Mr X’s membership at a leisure facility. There is not enough evidence of fault in the Council’s decision making.

East Riding of Yorkshire Council (24 016 197)

Statement Closed after initial enquiries Leisure and culture 06-Jan-2025

Summary: We will not investigate this complaint about the Council’s provision of access to the electoral register. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Any injustice there may have been from the fault Mr X alleges, is not significant enough to warrant further investigation.

Leeds City Council (24 016 272)

Statement Closed after initial enquiries Leisure and culture 06-Jan-2025

Summary: We will not investigate this complaint about the Council’s response after an incident involving Mr X, at one of its libraries. There is not enough evidence of fault, and we cannot achieve the outcome he is seeking.

London Borough of Tower Hamlets (24 016 050)

Statement Closed after initial enquiries Leisure and culture 16-Dec-2024

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s complaints about nuisance from a football park. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no significant injustice, and we cannot achieve the outcome Ms X is seeking.

Thurrock Council (24 000 510)

Statement Closed after initial enquiries Leisure and culture 11-Dec-2024

Summary: We will not investigate this complaint about the conduct of staff at a Council library. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no worthwhile outcome we can achieve by investigating.

Dudley Metropolitan Borough Council (24 015 421)

Statement Closed after initial enquiries Leisure and culture 10-Dec-2024

Summary: We will not investigate Mrs X’s complaint about the Council’s actions at a leisure facility. There is no significant injustice and there is no worthwhile outcome achievable by an investigation.

London Borough of Hillingdon (24 015 419)

Statement Closed after initial enquiries Leisure and culture 09-Dec-2024

Summary: We will not investigate this complaint about the Council’s decision to revoke Mr X’s tenancy of his allotment plot. There is no worthwhile outcome achievable by our investigation.