London Borough of Havering (23 017 039)

Statement Closed after initial enquiries Other 04-Feb-2025

Summary: We will not investigate this complaint that the Council has failed to include Miss X in the lives of her children and that her children have suffered abuse. This is because there is insufficient evidence of fault causing Miss X a significant injustice.

Brighton & Hove City Council (24 017 031)

Statement Closed after initial enquiries Child protection 04-Feb-2025

Summary: We will not investigate Miss X’s complaint about matters relating to the Council’s child protection involvement with her child. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the case is subject to ongoing court proceedings.

Cornwall Council (24 018 388)

Statement Upheld Other 04-Feb-2025

Summary: We will not investigate Mr X’s complaint about delay in the Council responding to his complaint under stage two of the statutory children’s complaint procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Staffordshire County Council (24 014 003)

Statement Closed after initial enquiries Child protection 04-Feb-2025

Summary: We will not investigate this complaint that the Council has been at fault in the course of child protection action relating to the complainant’s children. There is no evidence that the Council is at fault in deciding to pause its consideration of the complaint and there are no grounds for us to intervene.

Nottinghamshire County Council (24 015 137)

Statement Closed after initial enquiries Other 04-Feb-2025

Summary: We will not investigate Ms X’s complaint about the Council not alerting her or acting to promote contact with her children in line with a court order when there were concerns about her ex-partner and one of her children was allegedly self-harming. We cannot consider matters that are properly for courts to decide, and we could not make recommendations about contact or remedies based on contact issues.

Bracknell Forest Council (24 015 223)

Statement Closed after initial enquiries Other 04-Feb-2025

Summary: We will not investigate this complaint about the Council’s children’s services team. An investigation would not add anything to the Council’s response or achieve the outcome Mr X wants. If Mr X wants to challenge the contact arrangements with his children, he should do this in court.

West Berkshire Council (23 018 177)

Statement Upheld Child protection 03-Feb-2025

Summary: Ms X complained about how the Council carried out Child Protection proceedings for her child. There was fault by the Council which caused avoidable distress, time, and trouble for Ms X. The Council agreed to apologise, pay a financial remedy, and place a copy of our decision and the faults identified on its records about Ms X. It will also produce an action plan of how it will avoid recurrence of the same faults and report this action plan to its relevant overview and scrutiny committee for monitoring.

Derby City Council (24 011 309)

Statement Closed after initial enquiries Child protection 03-Feb-2025

Summary: We cannot investigate X’s complaint about matters relating to the Council’s actions in its child protection involvement with her child. This is because it is about matters we have previously considered and decided; or are not separable from the court proceedings; or about an allegation of crime which she has already reported to the police

Kent County Council (24 017 372)

Statement Closed after initial enquiries Other 03-Feb-2025

Summary: We cannot investigate Ms X complaint about a social worker’s actions during court proceedings. This is because we have no jurisdiction to investigate events that happen in court.

Cheshire East Council (24 014 199)

Statement Closed after initial enquiries Disabled children 03-Feb-2025

Summary: We will not investigate this complaint about how the Council assessed and then decided on the support it would provide to Mrs X’s child. It is unlikely we would find any fault in the Council’s actions.