Recent statements in this category are shown below:
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Wiltshire Council (24 011 032)
Statement Closed after initial enquiries Child protection 21-Jan-2025
Summary: We will not investigate this complaint that the Council has failed to take proper account of the complainant’s concerns about his son’s welfare and has acted with bias in favour of his son’s mother. This is because the complaint concerns matters which have formed part of legal proceedings, and our intervention would not add anything to the response the Council has already made.
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Birmingham City Council (24 013 507)
Statement Closed after initial enquiries Child protection 21-Jan-2025
Summary: We will not investigate Mr X’s complaint about a child protection matter. There is not enough evidence of fault in the way the Council reached its decisions to warrant our further involvement and investigation by us would be unlikely to lead to a different outcome.
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Statement Closed after initial enquiries Child protection 20-Jan-2025
Summary: We will not investigate this complaint about the Council’s response to a referral relating to the complainant’s daughter. This is because our intervention would not add to the investigation the Council has already carried out or lead to a different outcome.
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Kent County Council (24 016 231)
Statement Closed after initial enquiries Child protection 20-Jan-2025
Summary: We will not investigate Miss X’s complaint about the social workers allocated to her child’s case. This is because there is no sign of fault in the Council’s decision not to consider her complaint until the ongoing proceedings have concluded.
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Norfolk County Council (23 017 218)
Statement Upheld Child protection 17-Jan-2025
Summary: Mr M complains about the Council’s actions when he was a child, including not providing him with support or housing. He complains about the actions of a support worker who supplied him with drugs and did not take him to some appointments. He also complains about the support the Council offered after he turned 18 and its response to his complaints. We uphold the complaint because of a delay in starting a child in need assessment, some poor record keeping and missed appointments by a support organisation. The Council has agreed to our recommendations.
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Statement Upheld Child protection 17-Jan-2025
Summary: Mrs X complained about failings in the Council’s child protection investigation. There was some fault in the Council’s communication and record keeping, as well as a delay giving Mrs X a report before a meeting. However, there was no fault in the Council’s decision-making processes and no significant injustice.
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Brighton & Hove City Council (24 013 006)
Statement Closed after initial enquiries Child protection 17-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decisions concerning the safeguarding of her child. There is not enough evidence of fault in the Council’s actions to warrant our further involvement.
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Warwickshire County Council (24 011 924)
Statement Closed after initial enquiries Child protection 17-Jan-2025
Summary: We will not investigate this complaint about child protection matters. This is because we could not add to the Councils investigation.
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Bournemouth, Christchurch and Poole Council (24 007 867)
Statement Not upheld Child protection 16-Jan-2025
Summary: Ms X complained the Council was at fault in pursuing child protection action on a false premise causing distress to her and her son. The complaint has been properly investigated as part of the statutory complaints procedure and there is no evidence of procedural fault in that process. The Council properly considered the findings and recommendations and so the Ombudsman will not consider this matter further.
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Lancashire County Council (24 014 568)
Statement Closed after initial enquiries Child protection 16-Jan-2025
Summary: We will not investigate Mr X’s complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault with the Council’s decision not to consider Mr X’s complaint until court proceedings have concluded.