Recent statements in this category are shown below:
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Essex County Council (24 016 397)
Statement Closed after initial enquiries Other 25-Feb-2025
Summary: We cannot investigate this complaint about the impact of a safety plan on the progress Mr X’s son was making. The plan complained about was devised by a charity and other bodies, not the Council. The complaint is thus about a matter that was a not a function of the Council. We cannot consider how the Council dealt with Mr X’s complaint about this as the substantive matter lies outside our powers.
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Herefordshire Council (24 017 255)
Statement Upheld Other 24-Feb-2025
Summary: We will not investigate Ms X’s complaint the Council has failed to respond to her stage two complaint within the statutory timescales. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Tower Hamlets (24 015 870)
Statement Upheld Other 21-Feb-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint under the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.
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Shropshire Council (24 016 211)
Statement Upheld Other 20-Feb-2025
Summary: We will not investigate Mr X’s complaint about delay in the Council responding to his complaint under the statutory children’s complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Statement Upheld Other 20-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the support the Council provided to her children. The Council has upheld her complaint and provided a suitable remedy. Further investigation would not lead to a different outcome.
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Birmingham City Council (24 005 759)
Statement Not upheld Other 18-Feb-2025
Summary: We have ended our investigation into Ms X’s complaint about how the Council provided support following the birth of her child. An independent investigation has already found no fault in what the Council did. The Council has offered Ms X a suitable remedy for any additional anxieties caused by any avoidable delays in the independent investigation process. It is unlikely that further investigation of the same issues would lead to a different outcome for Ms X.
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Buckinghamshire Council (24 014 576)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We will not investigate Mr A’s complaint that a school discriminated against his family and that the Council did not provide appropriate support to meet his family’s needs. This is because we cannot look at what happens in schools and because there is not enough evidence of fault by the Council.
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Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We cannot investigate Miss X’s complaint about the actions of a social worker. This is because she has already raised the matter during court proceedings and the law says we cannot investigate. For any other outstanding issues, Miss X could reasonably have raised the matter with the courts.
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Statement Upheld Other 17-Feb-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainants to remedy the time and trouble they have been to.
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Coventry City Council (24 008 642)
Statement Upheld Other 17-Feb-2025
Summary: Mrs Y was unhappy with the Council’s response to her complaint. The Council agreed to respond to Mrs Y’s complaint at stage two of the statutory children’s complaints process. This is a satisfactory outcome.