Durham County Council (25 008 812)

Statement Upheld Other 03-Mar-2026

Summary: We have upheld Mrs X’s complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Suffolk County Council (25 015 204)

Statement Closed after initial enquiries Other 03-Mar-2026

Summary: We will not investigate this complaint about the Council sharing Mr X’s personal information with a third party. The Information Commissioner’s Office is better placed to consider it.

Salford City Council (25 020 213)

Statement Closed after initial enquiries Other 03-Mar-2026

Summary:Miss X complains that the Council has ignored her complaints since 2023. She says she urgently needs contact from the local authority and has already been referred to adult safeguarding. She states that her children are being abused and that staff are disregarding their culture. She also says the Independent Reviewing Officer is failing in their duty of care and that the service is blocking contact.

Milton Keynes Council (25 023 677)

Statement Upheld Other 02-Mar-2026

Summary: We have upheld Mrs X’s complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Suffolk County Council (25 002 604)

Statement Closed after initial enquiries Other 27-Feb-2026

Summary: Mrs D complains on behalf of Mr A about a Council not complying with the recommendations of a complaints review panel which has led to frustration for him. We will not investigate this complaint as the Council is complying with the recommendations.

London Borough of Harrow (25 012 723)

Statement Closed after initial enquiries Other 27-Feb-2026

Summary: We will not investigate Ms X’s complaint about a social worker’s actions. Social Work England are better placed to consider her complaint.

Coventry City Council (25 013 506)

Statement Closed after initial enquiries Other 27-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his children. Neither we nor the Council can achieve the outcomes Mr X is seeking. Only the courts can decide on the care and contact arrangements for Mr X’s children.

Newcastle upon Tyne City Council (25 009 565)

Statement Closed after initial enquiries Other 27-Feb-2026

Summary: We will not investigate this complaint about a Council officer’s investigation about Mr X. This is because we are unlikely to achieve any worthwhile outcome by doing so.

Southend-on-Sea City Council (25 027 023)

Statement Closed after initial enquiries Other 27-Feb-2026

Summary: We will not investigate this complaint about Mrs X’s contact with the Council and its complaints handling. The Council has already partially investigated using the children’s statutory complaint procedures, and further investigation by us would not lead to a significantly different outcome. Additionally, there is not enough evidence of fault, in the Council’s complaint handling, to justify an investigation.

Suffolk County Council (25 013 890)

Statement Closed after initial enquiries Other 25-Feb-2026

Summary: We will not investigate this complaint about how the Council responded to Mr X’s safeguarding concerns. This is because the complaint relates to ongoing legal proceedings on a closely related matter.