North Tyneside Metropolitan Borough Council (25 001 942)

Statement Upheld Other 26-May-2025

Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.

Newcastle upon Tyne City Council (24 006 622)

Statement Upheld Other 22-May-2025

Summary: Mrs X complained about the way the Council dealt with her son’s care. The Council was at fault for failing to remedy loss of provision and lack of support services, delaying carrying out agreed adaptations to Mrs X’s property and refusing to consider her complaint at stage three of the Children Act complaints procedure. This caused Mrs X distress and uncertainty. The Council should apologise, make a payment, offer additional provision and send us an action plan for service improvements.

Newcastle upon Tyne City Council (24 011 008)

Statement Upheld Other 22-May-2025

Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been too.

Lancashire County Council (24 022 776)

Statement Closed after initial enquiries Other 22-May-2025

Summary: We will not investigate Mr X’s complaint about a delayed Section 17 assessment and lack of financial support. This is because an investigation would not lead to a different outcome.

St Helens Metropolitan Borough Council (24 016 481)

Statement Not upheld Other 21-May-2025

Summary: Mrs Y complained that the Council unreasonably refused to complete stage two of the children’s statutory complaints procedure. We find no fault in the Council’s actions or decision making.

Blackpool Borough Council (24 022 308)

Statement Closed after initial enquiries Other 21-May-2025

Summary: We will not investigate Ms X’s complaint about the Council’s involvement with her children. Further investigation by us could not add to the Council’s responses to Miss X. Some of her complaints are late or outside our jurisdiction. The Council has not had the chance to respond to Miss X’s complaint about advocacy for her child.

Manchester City Council (24 015 234)

Statement Upheld Other 20-May-2025

Summary: Miss X complains the Council failed to complete a Carers Assessment when she requested it. Miss X says the Council passed her between the children’s and adult’s teams. Miss X also says the Council completed a Child and Family Assessment poorly. Miss X says this has caused her distress and frustration. Based on current evidence we have found fault in the Councils actions. The Council has agreed to investigate Miss X’s complaint about the assessment being completed poorly under the Children’s Statutory Complaints Procedure, issue an apology to Miss X and pay Miss X a financial payment to recognise the delay and distress caused.

London Borough of Ealing (24 022 493)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We will not investigate Mr X’s complaint about the content of an assessment the Council completed about his children. This is because our intervention would achieve nothing significant.

Walsall Metropolitan Borough Council (24 021 490)

Statement Closed after initial enquiries Other 18-May-2025

Summary: We will not investigate this complaint about the Council’s refusal to rescind X’s signature to an agreement about the outcome of a data protection matter. The complaint concerns the outcome of a data matter, which another body is better placed to consider. Any disagreement about a settlement of a data matter would be a matter where X has a right to go to court it would be reasonable to use.

Staffordshire County Council (24 022 852)

Statement Closed after initial enquiries Other 18-May-2025

Summary: We cannot investigate this complaint about the actions of the Council’s children’s services during private court proceedings. The law prevents us from investigating what happened in court.