Salford City Council (26 015 110)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council taking her children in to care. This is because the complaint has been made late and there are insufficient reasons to investigate now.

London Borough of Redbridge (25 024 774)

Statement Closed after initial enquiries Other 07-Sep-2026

Summary: We will not investigate Dr Z's complaint about the Council's alleged failure to act on safeguarding concerns and its handling of his complaint. This is because further investigation would be unlikely to find evidence of fault by the Council.

London Borough of Lewisham (26 014 189)

Statement Upheld Other 07-Sep-2026

Summary: Ms X complained the Council failed to properly comply with the recommended actions it agreed to complete following the Ombudsman’s investigation into her original complaint about delays in the children’s statutory complaints procedure. There was fault by the Council for its failure to complete the agreed actions. This caused injustice to Ms X. The Council will take action to remedy the injustice caused.

Reading Borough Council (26 012 935)

Statement Closed after initial enquiries Other 06-Sep-2026

Summary: We will not investigate this complaint about the Council’s poor communication. This is because any injustice is not significant enough to justify our involvement.

Surrey County Council (26 013 699)

Statement Upheld Other 06-Sep-2026

Summary: We will not investigate this complaint about the Council’s delay in administering the children’s statutory complaint procedure. The Council has acknowledged the delay and has agreed to remedy the injustice caused by it.

Cornwall Council (26 013 906)

Statement Upheld Other 06-Sep-2026

Summary: We have upheld Mrs X’s complaint because the Council delayed considering this under the statutory children’s complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.

Suffolk County Council (26 012 721)

Statement Closed after initial enquiries Other 03-Sep-2026

Summary: We will not investigate this complaint about the Council’s involvement with Ms X’s children. The law prevents us from investigating anything that has or is the subject of court proceedings. The Council is currently considering Ms X’s other complaints, so it is too soon for her to bring these issues to us to investigate.

Lancashire County Council (26 014 715)

Statement Closed after initial enquiries Other 03-Sep-2026

Summary: We will not investigate this complaint about the conduct of a social worker. This is because there is another body better placed to consider this complaint.

London Borough of Haringey (26 015 148)

Statement Closed after initial enquiries Other 03-Sep-2026

Summary: We will not investigate this complaint about children’s services. The law prevents us from investigating complaints about what happened in court. Additionally, Social Work England are better placed to consider and decide if social workers are meeting their professional standards.

Cumberland Council (26 015 696)

Statement Closed after initial enquiries Other 03-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to redact information about him in a report. This is because there is another body better placed to consider this complaint.