Recent statements in this category are shown below:
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Cheshire West & Chester Council (25 029 882)
Statement Closed after initial enquiries Other 25-Aug-2026
Summary: We will not investigate this complaint about the Council's handling of a children's statutory complaint. There is insufficient evidence of fault in the Council's decision to pause the Stage three statutory complaints process while related court proceedings are ongoing.
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Wakefield Metropolitan District Council (26 014 197)
Statement Closed after initial enquiries Other 25-Aug-2026
Summary: We cannot investigate this complaint about information the Council presented during court proceedings. The law prevents us from investigating matters which have been subject to court proceedings.
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Statement Closed after initial enquiries Other 25-Aug-2026
Summary: We cannot investigate Miss X’s complaint about information the Council presented during court proceedings. The law prevents us from investigating matters which have been subject to court proceedings.
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Royal Borough of Greenwich (26 014 555)
Statement Closed after initial enquiries Other 25-Aug-2026
Summary: We cannot investigate this complaint about information the Council provided during court proceedings. The complaint is late, and the law prevents us from investigating complaints about the start of court action or what happened in court.
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North Yorkshire Council (25 023 514)
Statement Upheld Other 24-Aug-2026
Summary: We have upheld Miss X’s complaint about the Council’s dismissal of her concerns that it failed to properly consider her children’s needs. The Council has now agreed to consider Miss X’s complaint under the statutory procedure and a remedy for delay. This provides a proportionate remedy for the injustice caused.
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Bournemouth, Christchurch and Poole Council (25 026 559)
Statement Closed after initial enquiries Other 24-Aug-2026
Summary: We will not investigate Mr X’s complaint about parental responsibility and access to a child because there is not enough evidence of fault to justify an investigation.
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Kent County Council (25 024 257)
Statement Closed after initial enquiries Other 24-Aug-2026
Summary: We will not investigate this complaint about Children’s Social Care services. This is because it relates to matters that have been the subject of court proceedings. We will not investigate matters that might be separable to those proceedings because we could not add to the Council’s response. Therefore there is no worthwhile outcome achievable by an investigation.
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Statement Closed after initial enquiries Other 23-Aug-2026
Summary: We will not investigate this complaint about the Council’s handling of contact arrangements. This is because there is not enough evidence the Council is at fault to warrant an investigation.
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North Northamptonshire Council (26 008 407)
Statement Closed after initial enquiries Other 22-Aug-2026
Summary: We cannot investigate this complaint because it concerns a report produced for the Family Court. The law prevents us from considering the content or preparation of court reports.
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East Riding of Yorkshire Council (26 011 347)
Statement Upheld Other 20-Aug-2026
Summary: We have upheld this complaint because the Council delayed progressing a complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by completing its investigation without further delay.