London Borough of Havering (25 017 437)

Statement Upheld Other 27-Jan-2026

Summary: The Council was at fault for a significant delay in responding to Ms X’s complaint. It has now agreed to issue its response and to make a symbolic payment to recognise her distress.

Kent County Council (25 011 027)

Statement Closed after initial enquiries Other 27-Jan-2026

Summary: We will not investigate Mrs X’s complaint about the Council not providing financial support between 2021 and 2023. There are no good reasons why the late complaint rule should not apply.

London Borough of Hounslow (25 011 242)

Statement Closed after initial enquiries Other 27-Jan-2026

Summary: We cannot investigate most of Mrs X’s complaint about the accuracy and content of a social work report because the issues were considered by a court. We will not investigate Mrs X’s complaints about the conduct of the social worker because it is likely this was raised during court proceedings.

Bournemouth, Christchurch and Poole Council (25 011 420)

Statement Closed after initial enquiries Other 26-Jan-2026

Summary: We will not investigate this complaint about the Council’s involvement with Mr X and his family and a Council social worker’s conduct. This is because further investigation would be unlikely to result in a different outcome for him.

London Borough of Wandsworth (25 011 710)

Statement Upheld Other 26-Jan-2026

Summary: We will not investigate Miss X’s complaint about poor communication. The Council have offered a suitable remedy.

Kent County Council (25 011 673)

Statement Closed after initial enquiries Other 22-Jan-2026

Summary: We cannot investigate Miss Y’s complaint about social work involvement with her children. The complaint is late. It was reasonable to expect Miss Y to complain to us sooner.

Hampshire County Council (25 010 808)

Statement Closed after initial enquiries Other 21-Jan-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of matters involving her children and its decision to restrict her contact with the Council. One part of the complaint is late without good enough reason for us to accept it now. The Council is still dealing with another part. The remaining part has not caused Miss X significant enough injustice to justify us investigating.

North Yorkshire Council (25 003 495)

Statement Not upheld Other 20-Jan-2026

Summary: The Council was duty bound to make a safeguarding referral when it had concerns for Mrs X’s child, Y, and investigate the referral in line with its safeguarding processes. The Council was not at fault.

Plymouth City Council (25 011 532)

Statement Closed after initial enquiries Other 20-Jan-2026

Summary: We will not investigate Mrs X’s complaint about child protection. The complaint is late and there is no good reason to exercise discretion to investigate it now.

London Borough of Croydon (25 017 424)

Statement Upheld Other 20-Jan-2026

Summary: We have upheld Ms X’s complaint because the Council delayed considering her complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.