Suffolk County Council (25 004 632)

Statement Closed after initial enquiries Disabled children 29-Sep-2025

Summary: We will not investigate Mr F’s complaint about the Council’s decision his son did not meet the criteria for the Disabled Children’s Team because there is insufficient evidence of fault.

Suffolk County Council (24 017 362)

Statement Upheld Disabled children 25-Sep-2025

Summary: Mr X complained about the way the Council conducted a parent carer needs assessment because its policy of not providing any funding to outcomes meant it did not offer him any practical support. We find fault with the Council’s policy and the way it carried out the assessment. This caused uncertainty and frustration to Mr X. The Council has agreed to apologise, make a symbolic payment to acknowledge the injustice, and to offer Mr X a new assessment.

Hertfordshire County Council (25 003 703)

Statement Closed after initial enquiries Disabled children 24-Sep-2025

Summary: We will not investigate Ms X complaint about the help and support her family receives for her child’s disabled needs. We are unlikely to achieve anything significantly more than the reassessment and apology the Councill has already offered.

Surrey County Council (24 014 057)

Statement Upheld Disabled children 21-Sep-2025

Summary: Ms X complained the Council refused her request for overnight care for her disabled child Y and did not deal with her complaint about this adequately. There was a delay in agreeing funding and the decision-making process was not made clear to Ms X causing her avoidable frustration and confusion. The Council will apologise and make a symbolic payment

Lancashire County Council (24 005 877)

Statement Not upheld Disabled children 11-Sep-2025

Summary: Miss X complains the Council failed to complete a sensory profile assessment for her child, Y and failed to complete a carers assessment for her. Miss X also complains the Council failed to provide the support in her child’s Education, Health and Care Plan, failed to complete reviews and failed to act when it was made aware the school could not meet her child’s needs. Miss X says the Council failed to support in ensuring her child’s medications were administered and did not give advice about food banks. Miss X says this caused her distress and her child’s needs have not been properly assessed. We have not found fault in the actions of the Council.

London Borough of Croydon (25 005 504)

Statement Closed after initial enquiries Disabled children 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s application for a Blue Badge for her daughter. This is because there is insufficient evidence of fault by the Council.

Coventry City Council (25 002 652)

Statement Closed after initial enquiries Disabled children 25-Aug-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to issue her child with a Blue Badge. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.

Surrey County Council (24 019 438)

Statement Upheld Disabled children 14-Aug-2025

Summary: Mrs C complained the Council failed to offer an appropriate financial remedy after it upheld her complaint about the lack of support provided to her son, who I will refer to as D, for roughly three years. The Council was at fault. The financial remedy offered by the Council does not reflect the level of injustice caused to Mrs C and D. Because of the fault, Mrs C and D suffered distress and frustration. The Council has agreed to make symbolic payments and issue a staff briefing.

Cheshire East Council (25 002 457)

Statement Upheld Disabled children 13-Aug-2025

Summary: We will not investigate Mr X’s complaint the Council failed to consider his complaint under the statutory children’s complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Milton Keynes Council (24 015 821)

Statement Upheld Disabled children 10-Aug-2025

Summary: Mrs X complained that the Council delayed arranging education for her son after his school placement ended, and wrongly took recovery action against her when some of the money for her son’s care went missing. We cannot comment on Mrs X’s liability for the missing money, as this may well be dealt with in court. But we have found that the Council was otherwise at fault. It delayed arranging education for Mrs X’s son and caused delays in its recovery of the missing money. It has now agreed to take action to remedy the injustice caused to Mrs X and her son.