London Borough of Tower Hamlets (25 001 863)

Statement Closed after initial enquiries Disabled children 25-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a Blue Badge for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Leicestershire County Council (24 018 756)

Statement Not upheld Disabled children 23-Jul-2025

Summary: Miss X complained the Council failed to properly assess her child (Y’s) blue badge application and unreasonably rejected her appeal of this. The Council considered Y’s application and appeal in line with the relevant law and policies without fault.

London Borough of Hillingdon (24 004 212)

Statement Upheld Disabled children 23-Jul-2025

Summary: The Council has agreed to commission an independent investigation of Mrs M’s complaint at the second stage of the statutory children’s services complaints process. We consider this an appropriate response to her concerns.

Surrey County Council (24 016 713)

Statement Upheld Disabled children 22-Jul-2025

Summary: Mrs X complained about how the Council has delivered social care for Y. The Council was at fault for not commencing a stage two statutory investigation under the Children Act 1989, causing distress, uncertainty and frustration to Mrs X. The Council has agreed to apologise, make a payment to recognise the uncertainty, conduct a stage two investigation, and act to prevent recurrence.

London Borough of Redbridge (24 020 172)

Statement Upheld Disabled children 22-Jul-2025

Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.

London Borough of Harrow (24 012 853)

Statement Not upheld Disabled children 14-Jul-2025

Summary: We have found no fault with how the Council handled Mrs X’s son’s blue badge application. It followed the correct procedure as required by the Department for Transport’s guidance.

Hampshire County Council (25 001 272)

Statement Closed after initial enquiries Disabled children 14-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to cease a care package for her child, Y. This is because the Council considered the complaint via the statutory children’s complaints process. There is insufficient evidence of fault and an investigation by the Ombudsman is unlikely to add anything further.

London Borough of Islington (24 016 440)

Statement Not upheld Disabled children 13-Jul-2025

Summary: Miss X complained the Council failed to properly consider the evidence and her son’s needs when it decided he met the Universal Plus short breaks criteria. We do not find fault with the Council’s decision making.

London Borough of Haringey (24 022 973)

Statement Upheld Disabled children 06-Jul-2025

Summary: We uphold this complaint that the Council used another process rather than the statutory procedure for complaints about children’s services to respond to Miss X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Miss X

Milton Keynes Council (25 002 504)

Statement Closed after initial enquiries Disabled children 06-Jul-2025

Summary: We will not investigate this complaint about an unsuccessful blue badge application for a young child. This is because there is insufficient evidence of fault by the Council.