Decision search
Your search has 49647 results
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Community Integrated Care (CIC) (24 014 005)
Statement Closed after initial enquiries Other 03-Mar-2025
Summary: We will not investigate Mr X’s complaint about the actions of one of the Care Provider’s employees, This is because the matter complained about has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation. Also a further investigation by this office could not add to the response the Care Provider has already given on the matter.
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New Forest District Council (24 014 725)
Statement Closed after initial enquiries Allocations 03-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Councils awarding of his housing priority. Mr X has a right of review and it is reasonable for him to exercise that right. Further we cannot investigate complaints about tenancy management by social landlords.
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Bespoke Care Services East Dorset Ltd (24 015 195)
Statement Closed after initial enquiries Domiciliary care 03-Mar-2025
Summary: We will not investigate this complaint about adult social care provided at home. The Care Provider failed to include the complainant in a care review of her relative, and there have been communication failures. There is no evidence this caused injustice to the person using the service, and the Care Provider has apologised to the complainant. It is unlikely we could add anything further.
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London Borough of Barnet (24 015 654)
Statement Upheld Assessment and care plan 03-Mar-2025
Summary: Mr X complained about the way the Council dealt with Mr Y’s housing and care and support needs. We did not find fault with the actions of the Council’s housing department. The Council’s adult social care department was at fault for failing to complete a proper handover with another council area, insensitively communicating with Mr Y, failing to follow safeguarding procedures and poorly responding to complaints. This caused Mr X frustration and uncertainty and caused Mr Y distress and uncertainty. The Council will apologise for this.
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Norwich City Council (24 015 807)
Statement Closed after initial enquiries Allocations 03-Mar-2025
Summary: We will not investigate this complaint about the complainant’s housing application. This is because there is insufficient evidence of fault by the Council.
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Statement Closed after initial enquiries Homelessness 03-Mar-2025
Summary: We will not investigate Mr X’s complaint about the actions of the Council’s housing service and an alleged data breach. It is unlikely we could add to the Council’s investigation and the Information Commissioner’s Office is better placed to consider a complaint about an alleged data breach.
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Walsall Metropolitan Borough Council (24 015 993)
Statement Closed after initial enquiries Charging 03-Mar-2025
Summary: We will not investigate Mrs X’s complaint the Council has charged her late father for his care placement even though she was told the placement would be fully funded. This is because there is insufficient evidence of fault. In addition, any fault has not caused significant injustice.
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Cheshire East Council (24 016 276)
Statement Closed after initial enquiries Charging 03-Mar-2025
Summary: We will not investigate Mrs X’s complaint about how the Council has calculated Mr Y’s care fee contribution without taking account of payments to his personal pension scheme. There is not enough evidence of fault in the Council’s application of the relevant law and guidance to justify an investigation. We also cannot achieve the outcome Mrs X wants.
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Oxfordshire County Council (24 016 514)
Statement Closed after initial enquiries Other 03-Mar-2025
Summary: We will not investigate Mr X’s complaint about the way his complaint about a matter affecting his relative’s personal relationship was dealt with by the Council. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to be able to add anything to the Council’s investigation.
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London Borough of Enfield (24 016 544)
Statement Closed after initial enquiries Traffic management 03-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of the introduction of parking bay markings in Mr X’s road where the white line bar markings in front of the dropped kerb at his property have been shortened. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.