Decision search
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Reading Borough Council (24 021 046)
Statement Closed after initial enquiries Special educational needs 03-Mar-2025
Summary: We will not investigate Mrs X’s complaint the Council has not provided the educational provision specified in her child’s Education Health and Care Plan until, we have made a decision on a separate complaint.
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London Borough of Barnet (23 013 515)
Statement Not upheld Homelessness 03-Mar-2025
Summary: Mr X complained about the way the Council dealt with Mr Y’s housing and care and support needs. We did not find fault with the actions of the Council’s housing department. The Council’s adult social care department was at fault for failing to complete a proper handover with another council area, insensitively communicating with Mr Y, failing to follow safeguarding procedures and poorly responding to complaints. This caused Mr X frustration and uncertainty and caused Mr Y distress and uncertainty. The Council will apologise for this.
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Bolton Metropolitan Borough Council (24 003 550)
Statement Closed after initial enquiries Planning applications 03-Mar-2025
Summary: We will not investigate this complaint about an alledged delay by the Council to process and decide the complainant’s planning application, as well as how this was considered. This is because the Council’s planning decision, as well as a failure to decide this within the legal time frame, carries a right of appeal to the Planning Inspectorate. This is the body established to consider such matters and we consider it would not be unreasonable for the complainant to exercise her right of appeal.
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London Borough of Southwark (24 003 846)
Statement Closed after initial enquiries Allocations 03-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision not to award a priority star as part of the complainant’s banding on the housing register. This is because there is insufficient evidence of fault by the Council.
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Statement Upheld Homelessness 03-Mar-2025
Summary: Miss X complained the Council provided her with unaffordable interim accommodation and failed to provide her with appropriate support to manage the rent, when she became homeless due to domestic abuse. The Council was at fault as it failed to carry out an affordability assessment, failed to contact Miss X when her rent was not covered by housing benefit and failed to provide appropriate support with a discretionary housing payment application. The Council has agreed to apologise to Miss X and to increase the payment it has already offered her to acknowledge the frustration and uncertainty this caused. It has also agreed to issue a reminder to officers to prevent a recurrence of the faults.
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London Borough of Lambeth (24 004 791)
Statement Upheld Homelessness 03-Mar-2025
Summary: The Council was at fault for failing to provide suitable interim and temporary accommodation when Miss X was homeless. It failed to keep oversight of the managing agent acting on its behalf to provide the accommodation. The Council also communicated poorly and delayed accepting the main housing duty. As a result, Miss X experienced avoidable frustration and lived with extensive disrepair. To remedy this injustice, the Council has agreed to apologise, make a payment to Miss X and act to improve its services.
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Leeds City Council (24 004 918)
Statement Upheld School admissions 03-Mar-2025
Summary: Mr X complained the Council’s school admissions appeal panel used false information when deciding about his daughter’s (F) secondary school application. We found fault in the way the school admissions appeal panel made its decision. This fault caused confusion and distress to Mr X and his mother (Mrs Y) but did not affect the outcome of the appeal. The Council has agreed to apologise, to update F’s secondary school application and to make symbolic payments for Mr X’s and Mrs Y’s distress. The Council has also agreed to carry out some service improvements.
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London Borough of Haringey (24 005 456)
Statement Upheld Special educational needs 03-Mar-2025
Summary: Ms X complains that the Council delayed in putting in place the occupational and speech and language therapies provision set out in her child, Y’s, Education, Health and Care Plan which has disadvantaged them. The Council was at fault as it did not deliver the occupational and speech and language therapies between December 2023 and February 2024 which disadvantaged Y. The Council has appropriately remedied the injustice to Y and Ms X by making a payment of £1860.50 for the missed provision. We do not have jurisdiction to consider the lack of provision from February 2024 onwards as Ms X has appealed to the SEND Tribunal.
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Central Bedfordshire Council (24 005 707)
Statement Not upheld Planning applications 03-Mar-2025
Summary: Mr X complained about the Council’s handling of an application and decision to grant planning permission for development near his and other residents’ homes. Mr X said the development increased noise and disturbance and adversely affected residents’ health and wellbeing. We found no fault in the Council’s planning decision making.
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Birmingham City Council (24 006 068)
Statement Upheld Other 03-Mar-2025
Summary: Ms X complains about the actions of the Council’s children’s services team. The Council has investigated her complaint under the children’s statutory complaint procedure, but Ms X disagrees with the findings and complains about delay in the process. Ms X says she has been caused distress and financial losses. We find fault in the actions of the Council in incorrectly using the Children’s Statutory Complaint procedure to investigate Ms X’s complaints and for delay in the process. The Council has agreed to issue an apology, pay Ms X a financial payment and complete service improvements.