Decision search
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Milton Keynes Council (24 019 131)
Statement Closed after initial enquiries Planning applications 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about how the Council implemented new software for its planning systems. This is because there is insufficient injustice to warrant an investigation.
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Wirral Metropolitan Borough Council (24 019 334)
Statement Closed after initial enquiries Transport 04-Mar-2025
Summary: We will not investigate this complaint about the application process for a Blue Badge renewal. This is because there is insufficient evidence of fault by the Council.
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Solihull Metropolitan Borough Council (24 020 867)
Statement Closed after initial enquiries Trees 04-Mar-2025
Summary: We will not investigate Mrs B’s complaint that Council-owned trees are damaging her property. This is because it is reasonable for Mrs B to take the Council to court.
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Sheffield City Council (23 017 818)
Statement Upheld Alternative provision 04-Mar-2025
Summary: The Council failed to properly consider its duty to provide alternative education for Ms X’s child, Z. This led to Z missing out on alternative provision and caused Ms X uncertainty and frustration. In recognition of the injustice caused, the Council has agreed to apologise, pay Ms X £1,200 and carry out service improvements.
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London Borough of Hillingdon (23 020 676)
Statement Closed after initial enquiries Enforcement 04-Mar-2025
Summary: We will not investigate this complaint about the Council deciding the use of an outbuilding does not amount to a breach of planning control. There is not enough evidence of fault in the way the Council reached its decision.
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Westminster City Council (23 021 384)
Statement Upheld Allocations 04-Mar-2025
Summary: the Council delayed telling Miss X about the residency requirement to be included on the housing register, delayed considering whether to exercise the Council’s discretion to waive that requirement, failed to properly consider Miss X’s representations when deciding not to waive the requirement, carried out a review when Miss X had not asked for one and delayed considering her complaint. An apology, payment to Miss X, reconsideration of whether to exercise discretion to waive the residency requirement and a reminder to officers is satisfactory remedy.
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Transport for London (24 000 791)
Statement Upheld Parking and other penalties 04-Mar-2025
Summary: Mr X complained that enforcement agents acting on behalf of Transport for London failed to follow correct procedures when visiting his home to enforce a warrant for an unpaid penalty charge notice causing him and his family distress and inconvenience. We found there was some fault in the way the enforcement agents handled the matter. Transport for London has agreed to apologise to Mr X for the distress caused.
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Oldham Metropolitan Borough Council (24 002 755)
Statement Closed after initial enquiries Allocations 04-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to rehouse her because there is insufficient evidence of fault to justify our involvement.
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Leeds City Council (24 002 919)
Statement Upheld Alternative provision 04-Mar-2025
Summary: the Council’s initial response when Mrs P asked for help because her son, B, was unable to attend school was good. There were delays arranging alternative provision and B only received the core offer from the Council’s medical needs tuition service while Mrs P funded additional tuition. The Council has changed its procedures and has agreed a symbolic remedy for the injustice caused.
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Lancashire County Council (24 003 404)
Statement Closed after initial enquiries Friends and family carers 04-Mar-2025
Summary: We will not investigate this complaint about the calculation of a Special Guardianship allowance because Mr X could reasonably have raised his concerns in court.