Decision search
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Wirral Metropolitan Borough Council (24 010 401)
Statement Not upheld Assessment and care plan 20-Feb-2025
Summary: We have not found fault in Wirral Metropolitan Borough Council’s decision to charge Mr X a contribution toward the cost of his care after he left hospital. There is evidence that professionals from the Council and the NHS were transparent about the possible charges.
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Wirral University Teaching Hospital NHS Foundation Trust (24 010 401a)
Statement Not upheld Assessment and funding 20-Feb-2025
Summary: We have not found fault in Wirral Metropolitan Borough Council’s decision to charge Mr X a contribution toward the cost of his care after he left hospital. There is evidence that professionals from the Council and the NHS were transparent about the possible charges.
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NHS Cheshire and Merseyside ICB (24 010 401b)
Statement Not upheld Assessment and funding 20-Feb-2025
Summary: We have not found fault in Wirral Metropolitan Borough Council’s decision to charge Mr X a contribution toward the cost of his care after he left hospital. There is evidence that professionals from the Council and the NHS were transparent about the possible charges.
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Wirral Community Health and Care NHS Foundation Trust (24 010 401c)
Statement Not upheld Assessment and funding 20-Feb-2025
Summary: We have not found fault in Wirral Metropolitan Borough Council’s decision to charge Mr X a contribution toward the cost of his care after he left hospital. There is evidence that professionals from the Council and the NHS were transparent about the possible charges.
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Suffolk County Council (24 011 007)
Statement Upheld Special educational needs 20-Feb-2025
Summary: Mrs B complained that the Council had failed to provide Occupational Therapy support in accordance with her son C’s Education, Health and Care Plan since November 2023. We found the Council’s inability to find appropriate provision until January 2025 was service failure which caused injustice to both C and Mrs B. The Council has agreed to apologise to Mrs B, pay her £1650 and has provided us with information about the steps it is taking to improve the supply of Occupational Therapists.
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East Sussex County Council (24 011 613)
Statement Closed after initial enquiries School transport 20-Feb-2025
Summary: We will not investigate Miss X’s complaint about home to school transport costs. There are no good reasons to investigate events before March 2023. We cannot investigate issues a Tribunal has considered. And we are unlikely to achieve more than the reimbursement already given.
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Staffordshire County Council (24 011 786)
Statement Upheld Transport 20-Feb-2025
Summary: The Council failed to properly consider the impact of Mrs X’s medical conditions when assessing her application for a blue badge
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Birmingham City Council (24 013 070)
Statement Closed after initial enquiries Allocations 20-Feb-2025
Summary: We will not investigate Miss X’s complaint that the Council provided an unsuitable property in 2019. Miss X’s complaint is late with no good reason to consider it now.
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London Borough of Ealing (24 013 476)
Statement Closed after initial enquiries Other 20-Feb-2025
Summary: We will not investigate this complaint about the actions of a former employee of a Council-commissioned service. Complaints about their actions while employed by the Service are late and there is not a good reason for Mr X’s delay in bringing them to us. Events after the person left employment by the Service are not an administrative function of the Council, and we have no power to investigate them. In any event, we could not say any fault by the Service caused the injustice Mr X alleges.
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Statement Upheld Looked after children 20-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council delayed educational provision being provided to him between September 2022 and November 2023 as it failed to treat him as a minor pending his age assessment. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.