Decision search
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Warwickshire County Council (23 018 941)
Statement Upheld Special educational needs 20-Feb-2025
Summary: Miss X complained the Council failed to carry out annual reviews and subsequently did not issue updated Education, Health and Care Plans for her daughter. Miss X says her daughter was unable to access additional support at school as a result. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and carry out service improvements to prevent a reoccurrence.
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West Sussex County Council (23 019 984)
Statement Upheld Special educational needs 20-Feb-2025
Summary: Miss X complained the Council delayed completing her son, Y’s Education, Health and Care (EHC) needs assessment and failed to put in alternative provision in place when he stopped attending school in January 2023. The Council delayed completing Y’s EHC needs assessment which caused a subsequent delay in issuing his final Plan. The Council agreed to make a payment to recognise the frustration and delayed appeal rights. The Council did not properly consider at the time whether it had a duty to provide alternative provision, however Y’s school did offer appropriate support and a reintegration plan and so any fault did not cause an injustice. The Council will carry out service improvements around its communication and record keeping.
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Nottingham City Council (24 014 615)
Statement Closed after initial enquiries Other 20-Feb-2025
Summary: We will not investigate this complaint about a boundary dispute and anti-social behaviour because we cannot investigate the Council’s actions as landlord and it is reasonable to expect Miss X to take property disputes to court.
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Royal Borough of Kingston upon Thames (24 014 947)
Statement Upheld Homelessness 20-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to carry out a review of its decision she was “not homeless”, which caused her distress. We asked the Council to take appropriate action to remedy the injustice caused. It has agreed to apologise and carry out a review within eight weeks.
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East Suffolk Council (24 015 112)
Statement Closed after initial enquiries Antisocial behaviour 20-Feb-2025
Summary: We will not investigate this complaint about the Council’s failure to act on reports that the complainant’s neighbour is breaching an Abatement Notice. We have not seen enough evidence of fault in the way the Council considered the reports to justify an investigation.
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Birmingham City Council (24 015 345)
Statement Closed after initial enquiries Other 20-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to evict Mr X from his allotment plot. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time.
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Manchester City Council (24 015 406)
Statement Closed after initial enquiries School transport 20-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to provide free school transport for her child. This is because there is not enough evidence of fault to justify investigating.
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Stockport Metropolitan Borough Council (24 015 574)
Statement Closed after initial enquiries Noise 20-Feb-2025
Summary: We will not investigate this complaint about the way the Council considered Mr X’s reports of noise nuisance. There is not enough evidence of fault in the Council’s actions.
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Rochdale Metropolitan Borough Council (24 015 595)
Statement Closed after initial enquiries Disabled facilities grants 20-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council damaged his property during building works to adapt it to meet his disabilities. This is because the courts are better placed to investigate any liability claims.
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Peterborough City Council (24 015 714)
Statement Closed after initial enquiries Child protection 20-Feb-2025
Summary: We will not investigate this complaint about a child protection enquiry because investigation would not achieve the outcome the complainant is seeking, and there is another body better placed than the Ombudsman to consider the matter.