Decision search
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Suffolk County Council (24 009 476)
Statement Upheld Special educational needs 24-Feb-2025
Summary: There was fault and delay in completing a transition review for post 16 education. This caused unnecessary uncertainty and distress; deprived Ms X’s child of a planned transition; and, caused inconvenience, time, trouble and lost income to Ms X. The Council has agreed to make payments to Ms X and her child to acknowledge the injustice caused. The complaint is upheld.
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Transport for London (24 015 912)
Statement Closed after initial enquiries Other 23-Feb-2025
Summary: We will not investigate this complaint about the Authority ending a bus journey early without providing a refund or a free replacement ticket to extend the journey. We cannot determine claims about breaches of contractual conditions. Only the courts can do this.
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King's Lynn & West Norfolk Council (24 000 985)
Statement Closed after initial enquiries Other 23-Feb-2025
Summary: We will not investigate this complaint about the Council’s refusal to replace a fence which it says is not its responsibility. We cannot determine the ownership of property boundaries. Only the courts can decide such matters.
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Royal Borough of Windsor and Maidenhead Council (24 015 842)
Statement Closed after initial enquiries Special educational needs 22-Feb-2025
Summary: We cannot investigate this complaint that the Council was at fault in the course of amending the complainant’s child’s Education Health and Care plan and in responding to her subsequent complaint. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Slough Borough Council (24 016 127)
Statement Closed after initial enquiries Council tax 22-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about council tax arrears recovery. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Statement Closed after initial enquiries Allocations 22-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Cheshire East Council (24 016 404)
Statement Closed after initial enquiries Disabled children 22-Feb-2025
Summary: We will not investigate this complaint about the actions of a Council officer in carrying out an assessment of the complainant’s son’s needs. This is because investigation would achieve nothing significant.
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Kent County Council (24 016 626)
Statement Closed after initial enquiries Special educational needs 22-Feb-2025
Summary: We cannot investigate this complaint that the Council was at fault during the process of the complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability). By law, we cannot consider a council’s actions during an appeal.
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Southampton City Council (24 014 955)
Statement Closed after initial enquiries Safeguarding 21-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of safeguarding concerns relating to her mother, Mrs Y. This is because there is insufficient evidence of fault to justify our involvement.
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Bury Metropolitan Borough Council (24 015 063)
Statement Closed after initial enquiries Special educational needs 21-Feb-2025
Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange a suitable school placement or alternative educational provision for her child. This is because these matters overlap with a SEND Tribunal appeal about her child’s Education, Health and Care Plan.