Decision search
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Westminster City Council (24 015 144)
Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to award her a discretionary housing payment. This is because there is insufficient evidence of fault by the Council.
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Wigan Metropolitan Borough Council (24 015 154)
Statement Upheld Alternative provision 21-Feb-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s remedy offer to recognise her child’s missed education is insufficient. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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City of York Council (24 015 547)
Statement Closed after initial enquiries Traffic management 21-Feb-2025
Summary: We will not investigate this complaint about the Council’s failure to conduct an Environmental Impact Assessment before installing speed bumps in the road where the complainant lives. There is insufficient evidence of fault in the Council’s actions.
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Birmingham City Council (24 015 660)
Statement Closed after initial enquiries Charging 21-Feb-2025
Summary: We will not investigate Mr X’s complaint the Council has incorrectly reduced the disability related expenses allowed in his brother’s financial assessment. This is because there is insufficient evidence of fault.
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London Borough of Croydon (23 020 786)
Report Upheld Assessment and care plan 21-Feb-2025
Summary: Miss X complained about the Council’s decision to withdraw funding for nighttime care. She said the Council’s decision to remove the care meant she did not have suitable support and could not afford the care and tax obligations as an employer of a personal assistant. Miss X said this impacted her independence, health and finances. There was fault in the way the Council did not meet Miss X’s needs and did not manage the direct payment suitably. Miss X’s needs were not met.
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City of Bradford Metropolitan District Council (24 009 886)
Statement Closed after initial enquiries Assessment and care plan 21-Feb-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the way Mrs X’s brother, Mr Y, was discharged from hospital by Bradford Teaching Hospitals NHS Foundation Trust and City of Bradford Metropolitan District Council. The Trust has already accepted some errors and taken appropriate steps to put things right. Further investigation by the Ombudsmen is unlikely to add to the Trust’s investigation.
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Bradford Teaching Hospitals NHS Foundation Trust (24 009 886a)
Statement Closed after initial enquiries Hospital acute services 21-Feb-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the way Mrs X’s brother, Mr Y, was discharged from hospital by Bradford Teaching Hospitals NHS Foundation Trust and City of Bradford Metropolitan District Council. The Trust has already accepted some errors and taken appropriate steps to put things right. Further investigation by the Ombudsmen is unlikely to add to the Trust’s investigation.
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West Northamptonshire Council (24 012 168)
Statement Closed after initial enquiries Special educational needs 21-Feb-2025
Summary: We will not investigate this complaint about how the Council has dealt with the annual review or Mrs X’s son’s Education Health and Care Plan. This is because any fault has not caused a significant injustice and because she has used her right of appeal to the SEND Tribunal.
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London Borough of Haringey (24 012 725)
Statement Upheld Parking and other penalties 21-Feb-2025
Summary: We upheld Mr X’s complaint about the Council’s communication about a Penalty Charge Notice. This caused avoidable confusion, frustration and a missed opportunity to appeal or pay a reduced fee. The Council will make a payment, apologise and reissue a letter which will allow Mr X to appeal to the London Tribunal.
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Leeds City Council (24 013 529)
Statement Closed after initial enquiries Homelessness 21-Feb-2025
Summary: We will not investigate this complaint about the suitability of accommodation provided to Miss X and the Council’s actions during this matter. This is because it is unlikely we would find enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.