Decision search
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Arun District Council (24 016 070)
Statement Closed after initial enquiries Councillor conduct and standards 17-Jan-2025
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with the complainant’s concerns about the conduct of a councillor. This is because we are unlikely to find fault.
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Oxfordshire County Council (24 015 846)
Statement Closed after initial enquiries Street furniture and lighting 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to locate a speed restriction sign that encroaches onto Mr X’s property. There is no worthwhile outcome we can achieve as only the courts can make a judgement on trespass and direct the Council to act.
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Manchester City Council (24 015 853)
Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We will not investigate this complaint about a Fixed Penalty Notice for littering. The Council has cancelled the penalty, and so there is nothing further we could achieve by investigating.
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Transport for London (24 015 856)
Statement Closed after initial enquiries Parking and other penalties 17-Jan-2025
Summary: We will not investigate this complaint about a low emission zone penalty charge notice as the injustice claimed by the complainant does not arise directly from any authority fault.
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Mid Devon District Council (24 017 951)
Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s failure to replace a boundary fence at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.
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Lancashire County Council (24 017 967)
Statement Closed after initial enquiries Highway repair and maintenance 17-Jan-2025
Summary: We will not investigate Ms B’s complaint about the Council’s refusal of her compensation claim after her car was damaged by a road defect. This is because it is reasonable for Ms B to pursue her claim by taking the Council to court.
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London Borough of Havering (24 016 755)
Statement Closed after initial enquiries Parking and other penalties 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s enforcement of a penalty charge notice as Mr X can ask the court to consider his case.
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Dudley Metropolitan Borough Council (23 012 887)
Statement Upheld Antisocial behaviour 17-Jan-2025
Summary: Miss F complains the Council has failed to act on her reports of anti-social behaviour. We found no fault in the way the Council dealt with Miss F’s reports of anti-social behaviour. There was fault in complaint handling which caused Miss F time and trouble. The Council has agreed make a symbolic payment to Miss F to remedy that injustice.
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Norfolk County Council (23 017 218)
Statement Upheld Child protection 17-Jan-2025
Summary: Mr M complains about the Council’s actions when he was a child, including not providing him with support or housing. He complains about the actions of a support worker who supplied him with drugs and did not take him to some appointments. He also complains about the support the Council offered after he turned 18 and its response to his complaints. We uphold the complaint because of a delay in starting a child in need assessment, some poor record keeping and missed appointments by a support organisation. The Council has agreed to our recommendations.
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Blackburn with Darwen Council (24 001 378)
Statement Upheld Other 17-Jan-2025
Summary: Miss X complained about the way the Council has dealt with issues on an open space near her home. She said fencing was being used to block public rights of way and the Council has not dealt with several reports of fly tipping. Miss X stated she had been complaining about this matter for over a year and it has not been addressed. Miss X said this has impacted her mental health and she has taken time and trouble to complain. There was fault in the way the Council did not act to resolve fly tipping, did not complete the complaint response and communication from the Council was poor. Miss X did not suffer significant personal injustice from the Council fault, but was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment, remind staff of the Council’s responsibilities and complete a site inspection.