Decision search
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Portsmouth City Council (24 017 976)
Statement Closed after initial enquiries Council tax 20-Jan-2025
Summary: We cannot investigate Miss B’s complaint about the Council’s decision to charge her council tax. This is because Miss B put in an appeal to the Valuation Tribunal.
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Epsom & Ewell Borough Council (24 004 828)
Statement Not upheld Planning applications 20-Jan-2025
Summary: Mrs X complained about the Council’s handling of her neighbour’s retrospective planning application. We have not found the Council to be at fault. This was because there was no duty to reconsult on amended plans or conduct a site visit. Nor was the Council compelled to refuse the application because of an objection by the conservation officer.
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Staffordshire County Council (23 012 813)
Statement Upheld School transport 20-Jan-2025
Summary: Ms M withdrew her daughter, G, from school transport and raised concerns with the Council’s SEN transport team following an incident in September 2023. The Council investigated Ms M’s concerns and eventually offered alternative transport, but its response lacked urgency. We have recommended a symbolic remedy.
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Transport for London (23 012 959)
Statement Closed after initial enquiries Licensing 20-Jan-2025
Summary: We will not investigate this complaint about Transport for London’s handling of a topographical assessment. Any outstanding injustice is not significant enough to justify our involvement.
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Leeds City Council (23 014 197)
Statement Upheld Special educational needs 20-Jan-2025
Summary: Mr X complained the Council failed to provide his son with an Education Health and Care Plan (EHC Plan) within statutory timescales and failed to provide alternative education while he was excluded. We found there was delay in producing the EHC Plan. We found the Council had made an offer of alternative education but it did not properly determine if this was suitable as it did not have sufficient regard to Y’s Special Educational Needs. We recommended an apology, a payment and action to clarify procedures for its officers.
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London Borough of Hillingdon (23 014 499)
Statement Closed after initial enquiries Homelessness 20-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her homelessness application. This is because any injustice is not significant enough to justify our involvement.
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Norfolk County Council (24 001 807)
Statement Not upheld Special educational needs 20-Jan-2025
Summary: Mrs M complains about the delivery of the special educational provision in her daughter’s Education, Health and Care (EHC) Plan. She is unhappy with the Council’s response to her complaint. We are satisfied the Council took appropriate action in response to Mrs M’s concerns.
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Kirklees Metropolitan Borough Council (24 001 973)
Statement Upheld Adoption 20-Jan-2025
Summary: X complained about how the Council dealt with their complaints concerning children’s and educational services for C. We found there was avoidable delay by the Council both in assessing C’s educational needs and issuing a final Education, Health and Care Plan and in its children’s statutory complaints procedure. The delays caused X and C avoidable distress and uncertainty, which the Council agreed to put right by sending them a written apology and making a symbolic financial payment.
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Hampshire County Council (24 002 941)
Statement Upheld Residential care 20-Jan-2025
Summary: Mr D complained how the Council’s care home dealt with his mother when she was a resident. He also complained the complaints handling was poor, and he was not warned about his unreasonable behaviour until receiving a response to his complaint. We find fault with how the care home dealt with Mr D’s mother’s mobility needs. The Council was at fault with how it dealt with Mr D’s complaint, and there was a failure to consider whether to pursue a more informal route before applying a restrictive action for Mr D’s unreasonable behaviour. The Council has agreed to our recommendations to address the injustice caused by fault.
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Leeds City Council (24 003 573)
Statement Upheld Domiciliary care 20-Jan-2025
Summary: Mrs E complained that the Council took to long to agree to a residential care placement for her mother Mrs F (now deceased) despite her expressed wish to do so due to loneliness, isolation and anxiety over carer visits. We found some fault with the actions of the Council. The Council has agreed to pay Mrs E £300 and improve its procedures for the future.