Decision search
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Surrey County Council (24 004 159)
Statement Upheld Assessment and care plan 22-Jan-2025
Summary: Mrs Z on behalf of her parents, complained the Council lost documents relating to a care assessment, delayed implementing a suitable care and failed to complete a carer’s assessment. Mrs Z says as a result she had to pay privately for carers to meet her parents’ needs. The Council failed to upload notes of a review meeting, failed to complete a carer’s assessment and delayed responding to a request from Mrs Z to discuss matters. A suitable remedy is proposed.
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Sheffield City Council (24 004 525)
Statement Not upheld Antisocial behaviour 22-Jan-2025
Summary: Mr X complains the Council has failed to deal with his complaint about anti-social behaviour from neighbouring properties. Mr X says this has caused him a great deal of distress. We have found no fault in the actions taken by the Council.
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London Borough of Bromley (24 007 315)
Statement Closed after initial enquiries Homelessness 22-Jan-2025
Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation. She has a right of appeal against the Council’s decision the temporary accommodation is suitable and it is reasonable for her to exercise that right.
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Hampshire County Council (24 008 396)
Statement Not upheld Assessment and care plan 22-Jan-2025
Summary: Mr X complains the Council and an NHS Integrated Care Board (ICB) failed to meet his late wife’s need for nighttime care, after the NHS decided she was not eligible for NHS Continuing Healthcare. We have discontinued the investigation into his complaint about the Council, so the ICB can have an opportunity to investigate and respond to his complaint. If Mr X remains dissatisfied, we will then be able to consider a joint investigation into his complaints with the Health Service Ombudsman.
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London Borough of Brent (24 008 926)
Statement Not upheld Assessment and care plan 22-Jan-2025
Summary: We have discontinued our investigation into Ms X’s complaint about the Council’s social care assessment. The Council has already accepted that she suffered some injustice, and has addressed it. There is not enough evidence of wider fault to justify further investigation.
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Cheshire East Council (24 005 835)
Statement Upheld Special educational needs 22-Jan-2025
Summary: Ms X complained the Council failed to provide her child with suitable education and Section F provision from her child’s Education, Health and Care Plan since May 2023. We found fault with the Council delaying review of Ms X’s child Education, Health and Care Plan by 18 weeks outside the statutory timescales. We also found fault with the Council failing to provide suitable education for Ms X’s child and EHC Plan provision from 20 June 2023 to the end of the academic year 2023/2024. The Council agreed to apologise to Ms X, pay her £250 for the frustration and uncertainty caused and £3,300 for her child’s missed education.
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West Northamptonshire Council (24 005 992)
Statement Upheld Special educational needs 22-Jan-2025
Summary: Mrs X complained about the Council’s alleged failure to provide her child, Y, with suitable education and alternative provision. There were some faults by the Council which caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.
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London Borough of Haringey (24 006 498)
Statement Upheld Other 22-Jan-2025
Summary: Ms X complained about how the Council took over management of her relative, Mr W’s finances. The Council was at fault for delay in chasing up the Department for Work and Pensions’ response to its application to become Mr W's financial appointee. It was also at fault for failing to act when it became aware there were issues with the application and for poor communication with Mr W’s mother, Mrs Y. This caused Mrs Y significant uncertainty and upset but did not cause Mr W an injustice. To remedy Mrs Y’s injustice, the Council will apologise and pay her £350. The Council will also identify what steps it will take to prevent similar fault in future.
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Northumberland County Council (24 009 403)
Statement Upheld Other 22-Jan-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by completing its investigation and issuing its stage two response without further delay. It will also offer to make a payment to the complainant to remedy the time and trouble they have been to.
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Statement Upheld Disabled children 22-Jan-2025
Summary: The Council failed to consider a Tribunal recommendation about social care provision within the required timescale; failed to put care support in place; delayed investigating the complaint, and when it did investigate, failed to consider a financial remedy for missed provision. As a result, Ms X and her family went without support and were caused unnecessary time and trouble. The Council will apologise, make a symbolic payment for missed provision and distress, and carry out service improvements. The complaint is upheld.