Decision search
Your search has 49843 results
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Transport for London (24 016 344)
Statement Closed after initial enquiries Parking and other penalties 23-Jan-2025
Summary: We will not investigate Ms X’s complaint about a penalty charge notice issued by Transport for London. This is because there is not enough evidence of fault in the issue of the penalty charge notice or the way Transport for London handled Ms X’s representations against it.
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London Borough of Tower Hamlets (24 016 521)
Statement Closed after initial enquiries Allocations 23-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s allocations decision in 2023 because there is insufficient evidence of fault to justify our involvement. We will not investigate the 2024 and 2025 decisions because further investigation would not lead to a different outcome.
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London Borough of Lambeth (24 016 667)
Statement Closed after initial enquiries Homelessness 23-Jan-2025
Summary: We will not investigate Miss X’s complaint about the suitability of accommodation provided by the Council, and its handling of her compensation claim. Miss X’s complaint is late and there are no good reasons to investigate it now.
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Transport for London (24 016 689)
Statement Closed after initial enquiries Parking and other penalties 23-Jan-2025
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. It would be reasonable for Mr to X to apply to the Traffic Enforcement Centre to make a late witness statement/ statutory declaration.
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London Borough of Tower Hamlets (24 017 708)
Statement Upheld Other 23-Jan-2025
Summary: We will not investigate Ms X’s complaint about the children social services’ handling of her case. She says the Council did not investigate her case appropriately, she received no support from the service, and that the reports and assessments completed by the social workers were inaccurate. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Enfield (24 018 319)
Statement Closed after initial enquiries Building control 23-Jan-2025
Summary: We will not investigate Mr B’s complaint about the Council’s delay identifying non-compliant building work under the building regulations. This is because an investigation would not achieve a meaningful outcome.
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Southend-on-Sea City Council (24 018 334)
Statement Closed after initial enquiries Other 23-Jan-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Cambridge City Council (24 013 945)
Statement Closed after initial enquiries Trading standards 23-Jan-2025
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action under the Redress Schemes for Letting Agency Work and Property Management Work (Requirement to Belong to a Scheme etc) (England) Order 2014. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time and because we cannot achieve the outcome the complainant seeks.
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Reading Borough Council (24 013 995)
Statement Closed after initial enquiries Other 23-Jan-2025
Summary: We will not investigate this complaint about the Council leasing flats in his private housing block for use as temporary accommodation. We cannot investigate complaints about the use of public funds which affects all or most of the residents in a council’s area. We cannot investigate complaints about leasehold issues between private leaseholders and their landlords.
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Reading Borough Council (24 013 997)
Statement Closed after initial enquiries School transport 23-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to provide free school transport for her child. There is not enough evidence of fault by the Council to justify investigating.