Decision search
Your search has 49843 results
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Transport for London (24 018 076)
Statement Closed after initial enquiries Parking and other penalties 03-Feb-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice for driving in a bus lane. This is because the complainant can appeal to the tribunal.
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Essex County Council (24 015 965)
Statement Upheld Special educational needs 03-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Statement Closed after initial enquiries Parking and other penalties 03-Feb-2025
Summary: We cannot investigate Mr C’s complaint about a Penalty Charge Notice he received from the Council. This is because Mr C put in an appeal to the Traffic Penalty Tribunal and we cannot investigate the Tribunal’s consideration of his appeal.
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London Borough of Southwark (24 018 881)
Statement Closed after initial enquiries Other 03-Feb-2025
Summary: We will not investigate this complaint about service charging billing to a leaseholder as it does not meet the tests set out in our Assessment Code. We have no remit to investigate, because it is about the Council’s management of its leasehold properties.
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London Borough of Lewisham (24 018 918)
Statement Closed after initial enquiries Managing council tenancies 03-Feb-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s failure to maintain a housing estate. This is because we cannot investigate complaints about the management of social housing by councils.
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Epping Forest District Council (24 008 335)
Statement Closed after initial enquiries Noise 03-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of noise nuisance from neighbours. This is because there is not enough evidence of fault by the Council to warrant an investigation.
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South Tyneside Metropolitan Borough Council (24 014 621)
Statement Closed after initial enquiries Looked after children 02-Feb-2025
Summary: We will not investigate this complaint that the Council has failed to provide the complainant with information about his child and has failed to invite him to Looked After Child reviews. This is because our intervention would not add anything significant to the investigation the Council has already carried out, or lead to a different outcome.
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London Borough of Islington (24 014 655)
Statement Closed after initial enquiries Private housing 02-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of private housing disrepair in 2023. this complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Hackney (24 014 667)
Statement Closed after initial enquiries Allocations 02-Feb-2025
Summary: We will not investigate this complaint about repairs by the Council to Miss X’s council-rented home and its assessment of her housing application. We cannot investigate complaints about tenancy management by social housing landlords. We will not exercise discretion to investigate Miss X’s complaint about her housing application. This complaint concerns matters which she was aware of more than 12 months before complaining to us.
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Birmingham City Council (24 014 822)
Statement Closed after initial enquiries School transport 02-Feb-2025
Summary: We will not investigate this complaint that the Council failed to properly consider the complainant’s son’s medical needs when considering her appeal for appropriate education transport for him. This is because there is insufficient evidence of fault on the Council’s part to warrant our intervention.