Decision search
Your search has 49843 results
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London Borough of Hounslow (24 011 672)
Statement Closed after initial enquiries Other 02-Feb-2025
Summary: We cannot investigate this complaint about the Council’s failure to take action against its tenant for parking a campervan on their driveway which is affecting Mrs X’s home. We cannot investigate complaints about tenancy management by social housing landlords.
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Wiltshire Council (24 004 232)
Statement Upheld Planning applications 01-Feb-2025
Summary: Mr and Mrs X complained the Council was at fault for delays in handling their planning application, causing them a financial loss and distress. We find the Council is at fault, but it has already made a suitable offer to remedy the injustice caused.
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East Hertfordshire District Council (24 014 558)
Statement Closed after initial enquiries Noise 01-Feb-2025
Summary: We will not investigate this complaint about the Council’s investigation of noise nuisance. There is insufficient evidence of fault which would warrant an investigation. We have no jurisdiction not investigate complaints about social housing landlords and the management of their tenancies.
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London Borough of Hillingdon (24 014 571)
Statement Closed after initial enquiries Licensing 01-Feb-2025
Summary: We will not investigate this complaint about the Council issuing a scaffolding licence to a different company to that preferred by the complainant. There is insufficient evidence of fault which would warrant an investigation.
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Statement Upheld Alternative provision 31-Jan-2025
Summary: Mrs X complains the Council failed to provide her child with a suitable education. There were delays in arranging alternative provision after the Easter break in 2024 and this is fault. It resulted in a loss of education for a period of nearly seven weeks. The Council has agreed to remedy this injustice.
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Blackburn with Darwen Council (24 004 182)
Statement Upheld Friends and family carers 31-Jan-2025
Summary: The Council failed to properly advise Mr and Mrs B when they took care of their grandchild. It failed to progress an assessment to support a special guardianship order application in good time, or to give clear advice about funding for this. The Council did not handle Mr B’s complaint in line with the statutory complaints process. The Council’s shortcomings have caused Mr and Mrs B distress and uncertainty, and has meant they have missed out on support from the Council. It has made some improvements to its policies and its services, and has offered to backdate financial support. The Council has also agreed to take further action to remedy the injustice.
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Tenchley Manor Nursing Home (24 005 397)
Statement Upheld Residential care 31-Jan-2025
Summary: Mrs X complained about the standard of care her mother, Mrs Y, received from Tenchley Manor Nursing Home in July 2023. The care provider is at fault causing injustice. It accepted it failed to deliver consistent suitable care to Mrs Y. It has already apologised, offered to refund 50% of Mrs Y’s care fees and amended its processes to learn from the complaint which is an appropriate remedy for the impact on Mrs Y. In addition, the care provider should make a payment to Mrs X to acknowledge the distress and time, and trouble caused to her by its failings.
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London Borough of Bexley (24 005 655)
Statement Upheld Special educational needs 31-Jan-2025
Summary: Mr X complained the Council delayed increasing his direct payments in line with the National Minimum Wage increase between April and June 2024. The Council delayed implementing the increase which meant Mr X could not fully pay carers during that period. The Council had already paid the shortfall to Mr X and took action to ensure the same fault does not occur again. It agreed to apologise and make a symbolic payment to recognise the distress, uncertainty and time and trouble caused to Mr X.
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London Borough of Bromley (24 005 979)
Statement Upheld Special educational needs 31-Jan-2025
Summary: Mrs X complained the Council failed to secure the special educational provision in her child, W’s, Education, Health and Care (EHC) Plan. The Council was at fault, which meant W missed out on one and a half terms of provision they should have had. The fault also caused Mrs X avoidable upset. To remedy her and W’s injustice, the Council will apologise to Mrs X, pay her a total £1500 and review the systems it has to monitor consultations with educational providers.
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Westmorland and Furness Council (24 006 080)
Statement Upheld Domiciliary care 31-Jan-2025
Summary: The Council acknowledged failings in the domiciliary care provided to Mrs Y during this investigation, but it failed to offer a remedy for the injustice caused. We have made recommendations to address this.