Decision search
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Leicester City Council (23 010 049)
Statement Upheld Allocations 07-Nov-2024
Summary: On behalf of Mrs X, Mrs J complained the Council did not explore all housing options for Mrs X’s family, despite knowing their accommodation was negatively affecting their health and wellbeing. Mrs J also said the Council did not address a safeguarding concern, or reports of mould and damp inside Mrs X’s home. She also said the Council communicated poorly. We have found the Council at fault for not considering the full breadth of its powers and responsibilities when responding to concerns around safeguarding and the condition of Mrs X’s home. We have also found it at fault for its communication. We have made recommendations to remedy the injustice this caused. We have found the Council at fault for not considering its discretion to pursue direct lets for Mrs X at the earliest opportunity, and for not properly recording its decision-making. However, this did not cause Mrs X an injustice.
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Plymouth City Council (24 001 826)
Statement Upheld Looked after children 07-Nov-2024
Summary: We found fault on Miss W’s complaint about the way the Council dealt with her daughter when it decided to place her for adoption. It delayed telling her of abuse by the prospective adopter and a change of circumstances for almost two years. Records were incomplete, there was a failure to promptly get guidance, and case management was weak. The agreed action remedies the injustice caused.
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Hastings Borough Council (24 002 293)
Statement Upheld Enforcement 07-Nov-2024
Summary: X complained about the Council’s failure to investigate their allegation of a breach of planning control. We found fault because the Council took too long to respond to X’s allegation and did not deal with the issue in accordance with its published policy. We completed our investigation because the Council agreed to our recommendations to remedy the injustice caused by the fault and to consider changes that might avoid it happening again.
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Coventry City Council (24 008 031)
Statement Closed after initial enquiries Other 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s actions when his child was removed from a school’s roll. This is because there is not enough evidence of fault by the Council. Additionally, some of Mr X’s complaint is late, and there are no good reasons why it could not have been made sooner.
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Bristol City Council (24 008 062)
Statement Upheld Homelessness 07-Nov-2024
Summary: We will not investigate Mr X’s complaint that the Council placed him and his two children in unsuitable B&B temporary accommodation. The Council has accepted the accommodation was unsuitable. It has now agreed to a suitable remedy.
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Staffordshire County Council (24 008 086)
Statement Upheld Charging 07-Nov-2024
Summary: We will not investigate Mr X’s complaint that the Council failed to tell him about a debt earlier. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Brighton & Hove City Council (24 008 197)
Statement Closed after initial enquiries Transport 07-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a blue badge. There is not enough evidence of fault to justify our involvement. Miss X can ask the Council for a review of its most recent decision if she disagrees with its outcome.
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Milford Care Limited (24 009 211)
Statement Closed after initial enquiries Residential care 07-Nov-2024
Summary: Mrs A complains about the way the Care Home and GP Practice cared for her mother, Mrs B. We will not investigate this complaint because we are unlikely to achieve anything more. This is because the coroner has already looked at the issues, and there has already been an independent investigation.
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Whitemoor Medical Centre (24 009 211a)
Statement Closed after initial enquiries General practice 07-Nov-2024
Summary: Mrs A complains about the way the Care Home and GP Practice cared for her mother, Mrs B. We will not investigate this complaint because we are unlikely to achieve anything more. This is because the coroner has already looked at the issues, and there has already been an independent investigation.
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Spencer Grove Care Home (24 009 211b)
Statement Closed after initial enquiries Residential care 07-Nov-2024
Summary: Mrs A complains about the way the Care Home and GP Practice cared for her mother, Mrs B. We will not investigate this complaint because we are unlikely to achieve anything more. This is because the coroner has already looked at the issues, and there has already been an independent investigation.